Location
London Borough of Enfield, based at Enfield Civic Centre.

Hours
Full Time (hours not specified)

Salary
£36,153 per annum

About the Role
As the Assistant Wheelchair Operations Officer, you will play a key role in supporting the day-to-day delivery of Enfield’s Wheelchair Service, helping to ensure residents with mobility needs receive a responsive, efficient and high-quality service. You will provide essential administrative, operational and financial support, acting as a first point of contact for service users, carers, healthcare professionals and partner organisations. Your responsibilities will include coordinating wheelchair repairs, servicing, deliveries and collections, maintaining accurate records and databases, processing orders and invoices, monitoring performance information, and contributing to service improvement initiatives. All duties will be carried out in compliance with council policies, information governance requirements and GDPR standards.

Enfield Council is committed to delivering excellent public services that improve the lives of residents and strengthen local communities. We value innovation, collaboration and continuous improvement, ensuring our services meet the diverse needs of one of London’s largest boroughs. Our core values include taking responsibility, being open, honest and respectful, actively listening and learning, and working together to find solutions. Joining Enfield Council means becoming part of a supportive and inclusive workplace where your contribution can make a meaningful difference every day.

In return, you will have the opportunity to make a genuine difference to the lives of some of our most vulnerable residents while developing your career within a supportive and forward-thinking local authority. You will join a dedicated team that values collaboration, learning and continuous improvement, with access to a wide range of training and professional development opportunities. Alongside a comprehensive benefits package, including generous annual leave, membership of the Local Government Pension Scheme and employee wellbeing support, you will benefit from a positive working environment where your skills, contribution and commitment to excellent service delivery are recognised and valued.

Experience
Experience working in a busy customer-focused environment is essential. Experience within a wheelchair service, equipment service, healthcare, social care or a similar operational setting is advantageous. Knowledge of systems such as SAP, Neptune or APW would be beneficial.

About you
You will demonstrate a strong commitment to providing excellent customer service and possess excellent communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders. You must be able to handle enquiries, requests and complaints effectively. Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines are essential. You should be proactive, adaptable and solution-focused, able to work independently and collaboratively as part of a team.

Qualifications
Proficiency in Microsoft Office applications including Word, Excel and Outlook is required. Experience in maintaining accurate records using databases or case management systems is also necessary.