Location
London Borough of Enfield

Hours
Full Time (hours not specified)

Salary
£38,937 per annum

About the Role
We are seeking a motivated and customer-focused Revenues Officer to join our Business Rates team. In this role you will deliver a high-quality Business Rates service, ensuring the accurate administration, billing, collection and recovery of Non-Domestic Rates whilst maximising income for the Council. You will manage a varied caseload, dealing with enquiries relating to Business Rates liability, reliefs, exemptions, valuation issues, property occupation and recovery action. The role involves working closely with businesses, ratepayers and partner agencies, using your technical knowledge and problem-solving skills to provide clear advice, make sound decisions and support the Council's collection objectives. You will also attend Magistrates' Court when required, negotiate payment arrangements and help customers find sustainable solutions to their debts.

About Enfield Council
Enfield Council serves one of London’s most diverse boroughs and is committed to creating opportunity and delivering high-quality services for local people. We value colleagues who are collaborative, adaptable and focused on achieving positive outcomes. By joining us, you will contribute to a customer-focused revenues service that protects vital income for the Council and helps fund essential services for residents and businesses.

Our Offer to You
Alongside a comprehensive employee benefits package, you will enjoy a rewarding role where your contribution has a direct impact on the financial wellbeing of the borough and the services delivered to our communities. You will gain exposure to a wide range of Business Rates work, including complex case management, recovery, court attendance and legislative interpretation, helping you build valuable specialist expertise. Enfield Council is committed to investing in its people through ongoing learning and development opportunities, professional growth and flexible ways of working. Hybrid working is well established across many Council teams, subject to service requirements.

Experience
Experience in a financial, revenues, collection or debt recovery environment is required. Proven ability to manage customer enquiries through the full billing and recovery cycle is essential.

About you
You will have excellent verbal and written communication skills with a strong working knowledge of relevant business rates legislation, local government collection practice and rating administration. Strong analytical and problem-solving abilities, sound decision-making skills and confidence using IT systems are essential. You should be able to maintain accurate records, prioritise a busy workload to meet deadlines and performance targets, and be resilient and customer-focused. A commitment to delivering high standards of service while supporting continuous improvement and innovation is important.

Qualifications
Specific qualifications are not detailed, but a strong understanding of business rates legislation and local government collection practices is expected. Ongoing learning and professional development opportunities are supported by the Council.