Location
5 Canada Square, London

Hours
Full Time

Salary
Negotiable

About the Role
This is a post-sales role connecting our most strategic clients to London Stock Exchange Group’s (LSEG) solutions. As an Associate Customer Success Manager, you will drive successful adoption and expansion of workflow solutions within assigned accounts to increase value creation and revenue retention. You will collaboratively design and implement activities with key business decision makers, assist in reducing competitive risk, and identify growth opportunities. By transforming clients’ businesses through user adoption of our suite of solutions, you will create the conditions for optimal renewal and upsell growth.

You will clearly define business outcomes and orchestrate comprehensive success plans inclusive of customer objectives, partners, milestones, risks and metrics. Building and maintaining strong relationships with business decision makers and users within each account will be key to influencing adoption. Using your Governance, Risk & Compliance specialist knowledge, you will demonstrate and educate customers on relevant functionality and content to increase usage and product adoption for Risk products.

In cooperation with Account Team members, you will develop and execute retention strategies, interpret usage data to mitigate cancellations, and identify value optimization opportunities. You will deliver tailored engagements such as workshops and info days to help customers increase the value derived from LSEG solutions post-sale, build intimacy, and increase adoption. Additionally, you will guide customers to support channels available as part of the value LSEG provides.

Experience
Minimum 2-4 years of experience in the banking sector, preferably in Governance, Compliance and Risk workflows and specialist roles related to customer onboarding, KYC, AML, and other Risk & Compliance functions. Expert knowledge and experience of Compliance & Risk in financial institutions, including best practices and related KYC, AML, and other regulations in the EU. Experience with AML name/payment screening products is required. Proven ability to work on open-platform projects and collaborate with Fintech companies and partners.

About you
Technology-savvy with a strong understanding of financial markets, industry trends, and customers' business models (banking, capital markets, corporate treasury, and other financial industries). Strong interpersonal skills with the ability to establish trusted advisor relationships with business decision makers. Excellent collaboration skills to work effectively with internal operational and account management teams. Customer service-minded with the ability to guide customers to available support channels. Analytical thinker with a proactive approach to identifying and mitigating risks.

Qualifications
Bachelor's or Master’s Degree in Economics, Finance, Business Administration, Financial Engineering, or related fields of study.