Location
London

Hours
Full Time

Salary
Negotiable

About the Role
This is a talent pipelining opportunity with no immediate vacancy, aimed at building a pool for future roles. As an Associate Customer Success Manager – Risk at London Stock Exchange Group (LSEG), you will play a key post-sales role connecting our most strategic clients to LSEG’s solutions. You will drive successful adoption and expansion of workflow solutions within assigned accounts to increase value creation and revenue retention. Collaborating closely with key business decision makers, you will design and implement success plans, reduce competitive risk, and identify growth opportunities. By transforming clients’ businesses through user adoption of our suite of Risk solutions, you will create optimal conditions for renewal and upsell growth.

You will clearly define business outcomes and orchestrate comprehensive success plans inclusive of customer objectives, partners, milestones, risks, and metrics. Building and maintaining strong relationships with business decision makers and users, you will influence adoption and educate customers on relevant Governance, Risk & Compliance functionality to increase product usage. You will develop and execute retention strategies in cooperation with Account Team members, interpret usage data to mitigate cancellations, and identify value optimization opportunities. Delivering tailored engagements such as workshops and info days, you will help customers maximize value from LSEG solutions post-sale and guide them to available support channels.

About London Stock Exchange Group
Join LSEG and be part of a global team of 25,000 people across 65 countries committed to innovation, quality, and continuous improvement. LSEG is a leading financial markets infrastructure and data provider focused on driving financial stability, empowering economies, and enabling sustainable growth. Our culture is built on values of Integrity, Partnership, Excellence, and Change. We foster a collaborative and creative environment that values diversity and individuality. We are proud to be an equal opportunities employer and support sustainability initiatives globally. Our LSEG Foundation supports charitable grants and community engagement. We offer tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Experience
Minimum 2-4 years in the banking sector, preferably in Governance, Compliance, and Risk workflows. Experience in specialist roles such as customer onboarding, KYC, AML, or other Risk & Compliance functions is essential. Expert knowledge of Compliance & Risk in financial institutions, including best practices and related EU regulations (KYC, AML), is required. Experience with AML name/payment screening products is highly desirable.

About you
Technology-savvy with the ability to work on open-platform projects and collaborate with Fintech companies and partners. Strong understanding of financial markets, industry trends, and customers' business models (banking, capital markets, corporate treasury, and other financial industries). Excellent interpersonal skills with the ability to establish trusted advisor relationships with business decision makers. Strong collaboration skills to work effectively with internal operational and account management teams. Customer service-minded with the ability to guide customers to support channels as part of LSEG’s value proposition. Analytical thinker with a proactive approach to identifying risks and opportunities.

Qualifications
Bachelor's or Master’s Degree in Economics, Finance, Business Administration, Financial Engineering, or related fields.