Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities by fostering an inclusive environment where everyone feels welcome to be themselves—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. As a global leader in ratings and integrated risk assessment, Moody’s is transforming how the world sees risk by advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

As an Associate Director in Customer Success Management, you will drive customer adoption, engagement, and long-term value realization across Moody’s Banking Solutions portfolio. You will develop a deep understanding of customer objectives, priorities, and usage of Risk, Finance, Lending, KYC, and Data solutions. You will build and execute customer engagement plans that increase adoption, strengthen relationships, and expand solution usage. Partnering with Sales, you will manage account health, engagement risk, and client retention strategies.

You will serve as a trusted advisor by providing industry insights, sharing best practices, and aligning solutions to business needs. Your role includes communicating solution value through demonstrations, presentations, and strategic business discussions, capturing customer feedback to influence future product development, and supporting executive outreach initiatives such as customer forums, roundtables, user groups, and webinars. You will also coordinate the development of customer references, case studies, and success stories that highlight business outcomes and client success.

Joining our Banking Solutions team means working alongside industry experts in banking, technology, and analytics to help financial institutions make better lending, risk management, and financial planning decisions through innovative software, data, and analytics. You will help clients maximize the value of our solutions and adopt innovative technologies, including artificial intelligence, responsibly and effectively.

Moody’s is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.

Experience
- Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance, and data-driven decision making
- Proven ability to build and manage relationships with stakeholders at all levels, including end users, business leaders, and senior executives
- Demonstrated consulting, discovery, and problem-solving skills with the ability to align solutions to customer priorities
- Excellent presentation, facilitation, and communication skills with confidence to lead client engagements independently
- Ability to collaborate across sales, product, research, client support, and advisory teams to deliver a seamless customer experience
- Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency
- Proven ability to implement AI-powered solutions to solve business challenges
- Growing awareness of AI risk management and a commitment to responsible and ethical AI use

About you
We seek candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Additional language skills, particularly French, are desirable.

Qualifications
Undergraduate degree required.