Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

As Associate Director - Customer Success Management, you will drive customer adoption, engagement and long-term value realization across Moody’s Banking Solutions portfolio. You will develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions. You will build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage. Partnering with Sales, you will manage account health, engagement risk and client retention strategies.

You will serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs. You will communicate solution value through demonstrations, customer presentations and strategic business discussions. Capturing and communicating customer feedback to product and research teams to influence future solution development will be a key part of your role.

Additional responsibilities include supporting executive outreach initiatives, customer forums, roundtables, user groups and webinars, as well as coordinating development of customer references, case studies and success stories that highlight business outcomes and client success.

Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics. We partner closely with banks and financial services organizations to improve business outcomes, strengthen decision-making and support regulatory compliance. By joining our team, you will work alongside industry experts in banking, technology and analytics while helping clients maximize the value of our solutions and adopt innovative technologies, including artificial intelligence, responsibly and effectively.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Experience
- Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making
- Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives
- Proven ability to identify customer needs, translate business requirements and communicate solution value effectively
- Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities
- Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently
- Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience
- Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency
- Proven ability to implement AI-powered solutions to solve business challenges
- Growing awareness of AI risk management and a commitment to responsible and ethical AI use

About you
You are a proactive and strategic thinker who models Moody’s values: investing in every relationship, leading with curiosity, championing diverse perspectives, turning inputs into actions, and upholding trust through integrity. You have excellent interpersonal skills and thrive in collaborative environments. Additional language skills, particularly French, are desirable.

Qualifications
Undergraduate degree required