Location
Harrow

Hours
Full Time (hours not specified)

Salary
£35,931 per annum

About the Role
The London Borough of Harrow is seeking a proactive and skilled Brokerage Officer to join its Adult Social Care team. This vital role supports the delivery of safe, secure, and high-quality placements for vulnerable adults and children, ensuring each placement aligns with individual support plans. You will work closely with Care Managers, service users, families, and providers to source and negotiate appropriate residential, nursing, supported living, and community-based services including day care, transport, domiciliary care, and reablement services. A key responsibility is developing strong working relationships with existing and new providers to understand their capabilities and specialisms, ensuring the best possible match for service users.

The postholder will play a central role in price negotiations, managing service quality, and resolving service failures or complaints. You will also contribute to commissioning new services for individuals with complex needs, maximising value for money while maintaining high standards of care. This dynamic and rewarding opportunity requires a strong understanding of Adult Social Care, excellent negotiation and communication skills, and the ability to work effectively under pressure. Experience using Mosaic and knowledge of contractual frameworks are highly desirable.

The role requires a commitment to equality, health and safety, and continuous improvement. Occasional travel and flexibility in working hours may be required. If you are passionate about making a difference and thrive in a collaborative, fast-paced environment, we encourage you to apply and help us put residents first.

Experience
- Detailed understanding of Adult Social Care services including residential, nursing, domiciliary, and reablement care.
- Proven experience securing high-quality support packages for vulnerable adults and children with complex needs.
- Strong negotiation skills to agree placements and rates with providers within departmental budgets.
- Experience using Mosaic or similar systems to manage placements and generate purchase orders.
- Sound knowledge of service specifications, spot contracts, and contractual requirements.
- Confidence in managing service failures and complaints, working collaboratively to resolve quality issues.
- Ability to work under pressure, prioritise tasks, and meet tight deadlines in a fast-paced environment.

About you
- Excellent communication and engagement skills to liaise effectively with Care Managers, service users, families, and providers.
- Ability to identify quality service provision and match provider specialisms to individual needs.
- Proactive, collaborative, and committed to continuous improvement.
- Flexible and adaptable to occasional travel and varying working hours.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in Adult Social Care brokerage and commissioning are essential.