Location
London Borough of Islington

Hours
Full Time

Salary
£73,091 per annum

About the Role
We are seeking an experienced Business Analyst & Change Adoption Manager to lead the delivery and adoption of change initiatives across Notting Hill Genesis. This brand-new role within our Strategic Planning & Transformation team is designed to strengthen our business analysis and change capability as we deliver an ambitious programme of organisational change.

As the Business Analyst & Change Adoption Manager, you will lead a team of Business Analysts and Change Managers, turning strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing, and structured change management.

Balancing hands-on delivery with team leadership, you will drive consistency across analysis and change activities, build organisational readiness and adoption, and ensure projects deliver measurable benefits and lasting value for our residents, colleagues, and organisation.

Your responsibilities will include leading, coaching, and developing your team; allocating and prioritising work across Business Analysis, Change, and Adoption resources; designing and implementing structured approaches for business analysis and change adoption; working alongside project managers and colleagues to embed change management in delivery; building strong stakeholder relationships; acting as a senior Business Analyst on projects; and overseeing the development and delivery of training, communications, and adoption interventions while using data and feedback to measure effectiveness and drive improvement.

Experience
- Proven experience delivering change, adoption, or training initiatives within a large organisation.
- Previous experience coaching, mentoring, or line-managing change teams.
- Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
- Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
- Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
- Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
- Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.

About you
We are looking for passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You should be an excellent communicator with strong organisational and analytical skills, able to present complex information clearly.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Qualifications
- Business analysis or change improvement qualification is desirable.
- If not already qualified, willingness to study towards a professional qualification may be required.