Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Meta's Infrastructure organization builds and operates the foundational systems that power our global products and services. Within Infrastructure, the Network, Infrastructure Security, and Supply Planning and Capacity Ecosystems organizations are critical to ensuring our global infrastructure is connected, secure, and that capacity is delivered and efficiently managed. As a Staff-level Business Operations professional supporting these organizations, you will serve as a strategic partner to senior leaders, helping them grow, scale, and run the business effectively. You will drive strategic initiatives spanning business planning, objectives and key results frameworks, operational reviews, and process improvements that enable our infrastructure teams to execute and innovate at scale. You will identify systemic inefficiencies, design scalable processes, and implement improvements that measurably enhance team performance and execution velocity. Key responsibilities include leading strategic planning cycles such as annual goal-setting, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership. You will develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences. Additionally, you will identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership. You will own and drive high-priority special projects and cross-functional initiatives, coordinating across engineering, finance, recruiting, and operations teams. Building and maintaining relationships with cross-functional partners across the Infrastructure ecosystem to ensure alignment on shared priorities and operational dependencies is essential. You will design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner. Supporting headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans is also part of the role. Applying quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs is expected. You will mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization.

Experience
- 8+ years of experience in business operations, strategy, program management, or related functions supporting large-scale technical or infrastructure organizations
- Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments
- Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning
- Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data
- Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization
- Experience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizations
- Experience querying and analyzing data using SQL or similar tools to generate business insights and support operational decision-making
- Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvements
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

About you
You are a strategic thinker with strong analytical skills and the ability to translate ambiguous business challenges into structured, actionable plans. You communicate effectively across all levels of an organization and thrive in complex, technical environments. You are proactive in identifying inefficiencies and designing scalable solutions. You are collaborative and able to build strong relationships with cross-functional partners. You are adaptable and comfortable working in dynamic environments with evolving priorities. You have a passion for leveraging AI and emerging technologies to drive operational excellence and innovation.

Qualifications
MBA or equivalent advanced degree in business, finance, engineering, or a related field is preferred.