Location
Heathrow, Hounslow

Hours
40 hours per week

Salary
Competitive

About the Role
ABM UK is seeking a dedicated and detail-oriented Business Support Executive to provide administrative support and enhance operational efficiency within our organization. The ideal candidate will contribute to the success of daily operations by delivering comprehensive support across various business functions. Key responsibilities include planning weekly cabin cleaning crews to ensure correct resource coverage, allocating and processing staff holidays in line with operational needs, authorising working hours to ensure accurate staff payments, and planning and covering training to maintain compliance. The role also involves communicating and engaging with all staff, arranging overtime as required, maintaining up-to-date staff trackers, logging and tracking sickness and absence with feedback to operations managers, collaborating with support departments such as training, HR, planning, and payroll, attending meetings and preparing notes for team distribution, leading new starter onboarding including ordering uniforms and issuing lockers, conducting welcome sessions to train new starters on processes and rostering systems, supporting operational requests to achieve business SLAs, and actively seeking opportunities to work with teams on board aircraft.

Experience
Experience in dealing with written and verbal complaints is essential, including the ability to extract and identify issues and required outcomes to provide suitable written responses and resolutions. Proficient use of Microsoft Word, Outlook, and Excel is required.

About you
Good interpersonal skills with excellent organisational and communication abilities. A people-focused outlook with a positive, self-motivated character and the ability to work effectively as part of a team. Excellent literary and customer service skills with strong attention to detail. Excellent command of the English language (minimum B2 level).

Qualifications
No specific qualifications are stated; however, strong communication skills and relevant experience are essential.