This is a great opportunity for the right candidates to join the Construction, Maintenance and Facilities Management (CMFM) department within the Place Department of Enfield Council; a department with wide ranging responsibilities for managing a diverse £1bn+ property portfolio, including, offices, commercial, industrial, retail, cultural and leisure. The post of Business Support Officer will provide service desk duties to the repairs and maintenance department for the Councils property portfolio. The Business Support Officer will act as the point of contact for repairs and maintenance requests and manage all requests coming through to the helpdesk, ensuring that these are all dealt with within target times. This post will answer calls from stakeholders within the council relating to facilities requests, raise tasks to the council’s service providers and log information onto the Council’s AMS (Asset management system), as well as assign internal Facilities teams. The post holder will produce reports as required and support departmental colleagues in raising orders and stock, ensuring that they are well informed in the process. To succeed in this role, you will have excellent customer service skills and a proactive work ethic. Experience of facilities management is beneficial. If this opportunity excites you, we are very keen to hear from you. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do, by empowering our people to collaborate, think innovatively, make decisions and find solutions. Join us and be part of something better. Contact Details - If you would like to know more about the role, please contact Daniel Brignull on 0204 522 9946 for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 132 1043 or [email protected]. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month paid sabbatical for Children’s Social Workers We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park