Have you worked in a customer facing environment before? Do you have experience in applying housing policy and procedures and working with vulnerable residents? Working both independently on standard processes, and collaboratively as part of a team is something you enjoy? If yes, this role is perfect for you! We are currently looking to recruit a Business Support Officer to join the team at Peabody, where you will be providing effective, first-time solutions to customer enquiries and administration duties as required. Working as part of a local team providing business support services to teams within your locality, you will have a specific focus on reducing the administrative burden for our Neighbourhood Customer Specialists, allowing them the capacity to get closer to their customers. A bit about the role: As a Business Support Officer, you will: Support the delivery of all aspects of estate services and tenancy & leasehold management, including carrying out visits to residents’ homes and other locations as required Progress all communal pest control, tree maintenance and parking enquiries - maintaining records of works raised, liaising with contractors and updating our housing management systems Provide support to our customers by ensuring safeguarding concerns are identified and referred to the Community Safety Team in accordance with the relevant procedures Provide estate services and generic housing advice and assistance i.e. basic rent enquiries, general housing advice, permissions, providing emergency advice, processing mutual exchange applications and completing court applications for injunctions and warrants Deliver support to the business support manager, housing and technical teams in all aspects of support to include communications, electronic filing, Health and Safety, equipment, maintenance and cleaning and the procurement of services, and processing invoices and raising purchase orders to support the delivery of budgets. Assist with the organisation and support of community events and initiatives when necessary A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Family friendly policies Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 4 x Life Assurance Up to 10% pension contribution matched 1:1 Are you ready to apply? As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Business Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Dora Antalfai at [email protected] and we will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.