Location
London Borough of Croydon

Hours
Part-time - 21 hours/3 days a week

Salary
Grade 10 (£45,123 - £47,262 per annum)

About the Role
Croydon Council is a diverse and vibrant borough committed to delivering high-quality services that support children, young people, and families, particularly those with Special Educational Needs and Disabilities (SEND). The SEND team coordinates Education, Health and Care Plans (EHCPs), ensuring appropriate provision and working closely with families, schools, and partners. Accurate and reliable data underpins all statutory and operational work.

We are seeking a dedicated and detail-oriented Business Systems and Data Management Officer to support a major data quality improvement programme within the Synergy SEND module. This role focuses on cleansing and validating SEND data to ensure accurate tracking of EHCPs, placements, reviews, and statutory timescales. Your work will directly support children and families across Croydon by improving the quality and accessibility of SEND information used for decision-making and statutory reporting.

Key responsibilities include cleansing and validating SEND records within the Synergy database, identifying and resolving data inconsistencies, ensuring accurate tracking of statutory deadlines, collaborating with SEND teams to verify and update data, supporting statutory returns such as SEN2 and Local Area SEND Inspections, maintaining detailed records of cleansing activities, ensuring compliance with GDPR and safeguarding requirements, and using tools such as Excel, Synergy reports, and Power BI to support data monitoring and reporting.

This is a fixed term contract for 12 months offering flexible and hybrid working options, access to the Local Government Pension Scheme, comprehensive employee benefits, and a supportive team culture focused on professional development and inclusion.

Experience
- Experience working with data in education Synergy module, SEND, or local government settings
- Strong Excel skills including formulas, data validation, and data cleaning functions
- Familiarity with the Synergy system, particularly the SEND or EHCP modules
- Good understanding of SEND processes, EHCP workflows, and statutory responsibilities
- Experience supporting SEND statutory returns (e.g. SEN2, Children in Need) is desirable
- Knowledge of Power BI, SQL, or other data tools used for tracking and reporting is desirable
- Experience in data preparation for Ofsted or SEND Area Inspections is desirable
- Understanding of the wider SEND system including schools, health, and social care interfaces is desirable

About you
- High level of attention to detail, accuracy, and organisation
- Ability to manage sensitive information confidentially and in line with data protection regulations
- Strong communication and collaboration skills to work effectively with operational and technical colleagues

Qualifications
No specific qualifications are stated; however, relevant experience and skills in data management and SEND processes are essential.