Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Carrier Account Manager acts as the primary interface between Apple’s internal engineering teams and external carrier partner device teams to facilitate the testing and technical validation of new hardware, software introductions, and key infrastructure projects with carriers. You will manage the end-to-end carrier certification and technical approval process for wireless devices across partner networks, coordinating test and validation cycles and ensuring all issues are prioritized, tracked, and reported appropriately within Apple.

This role requires deep knowledge of wireless technologies including 5G, LTE, WCDMA, IMS, Wi-Fi, and Bluetooth, enabling you to discuss device capabilities and limitations effectively. You will lead technical discussions with carrier partners, set expectations, and apply your detailed understanding of wireless standards to prioritize and resolve certification issues.

Key responsibilities include supporting and driving carrier approval of wireless devices, reporting project status, escalating risks to senior management, analyzing network features and operator requirements, and providing technical feedback to engineering and marketing teams. The role also involves evaluating current carrier deployments and future wireless trends to inform product readiness and certification strategy. Occasional international travel is required.

Experience
Proven experience working in an OEM or Carrier device team with multiple stakeholders across different carriers. Demonstrated project management skills and ability to lead technical discussions.

About you
Highly motivated and self-directed individual with flexibility to manage multiple tasks simultaneously. Strong relationship-building skills and a detail-oriented approach to solving everyday problems innovatively. Excellent communication skills to set expectations and report progress effectively.

Qualifications
Degree in Electrical Engineering, Computer Engineering, or equivalent technical discipline. In-depth knowledge of wireless technologies and standards (5G, LTE, WCDMA, IMS, Wi-Fi, Bluetooth).