Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Apple is seeking an experienced Fraud Manager to manage and execute risk and fraud prevention measures for the Apple Pay and Apple Wallet platforms across the EMEIA region. Based in London, you will be a pivotal member of the EMEIA Wallet, Payments & Commerce team. This key externally-facing role requires developing and maintaining positive relationships with a diverse range of partners—including banks, transit operators, and payment networks. You will be the primary contact for fraud prevention, education on Apple Pay fraud guidelines, and optimisation of provisioning decision flows to maximise conversion while protecting customers and partners from fraud.

This role involves close collaboration with Apple’s internal global technical, business, and fraud teams. Our team operates in a dynamic, evolving environment and seeks proactive individuals ready to take a hands-on approach to help achieve ambitious goals.

Key responsibilities include supporting the execution of the EMEIA fraud prevention program aligned with global strategy, driving continuous improvement in fraud detection and prevention systems, processes, and controls with partners, cultivating and managing strategic relationships with risk and fraud teams at partner organisations, collaborating with cross-functional teams such as Product, Engineering, and Data Science to implement innovative fraud mitigation solutions, optimising fraud operations through data analysis and process refinement, and leading regular business reviews and workshops with partners to drive alignment and improve fraud prevention efforts.

Experience
- Experience in a fraud prevention role at a card issuer or payment scheme
- Deep knowledge of the payments ecosystem, including payment networks, fraud detection technologies, and emerging trends in the EMEIA region
- Demonstrated success in handling and optimising counter-fraud operations and processes
- Proven experience in a partner-facing role with the ability to build and maintain positive relationships with external partners at senior levels

About you
- Highly motivated and self-directed with a strong sense of ownership and focus on achieving key business outcomes
- Outstanding analytical and data-driven approach with the ability to translate complex information into actionable insights
- Excellent process analysis skills with the ability to identify inefficiencies and implement meaningful improvements
- Experience and expertise of payments, partners, and fraud landscapes across the EMEIA region (primarily Middle East and/or Continental Europe)
- Excellent verbal and written communication skills
- Additional regional language skills are advantageous

Qualifications
Degree education in a relevant field is desirable but candidates from all educational backgrounds are encouraged to apply.