Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Client Solutions Manager partners with Meta’s most strategic clients to ensure their success by building and managing key relationships. This role serves as a consultative product expert and trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for top clients across various verticals, primarily Fashion and Department stores. You will be a strategic solution-driver focused on developing ROI-positive marketing strategies, driving growth by continuously improving advertiser performance, and implementing measurement and attribution solutions. Responsibilities include optimizing complex opportunities using data and analytics to build consultative and technical solutions, providing business insights, driving revenue, advertiser education, and satisfaction through a data-driven approach. You will work closely with clients and internal cross-functional teams to develop Meta strategies, craft marketing plans, provide creative guidance, and recommend measurement frameworks. Additionally, you will serve as the escalation point for client issues, ensuring prompt and effective resolution, manage complex work streams, and oversee campaign planning, execution, reporting, and optimization. This role requires managing strategic marketing conversations with clients, agencies, and partners including media, creative, measurement, and MarTech teams.

Experience
- 8+ years in ad sales, marketing, media, and/or consulting
- Proven success in Client Solution Manager roles driving solution adoption, revenue, and operational rigor
- Deep experience with digital media platforms, advertising metrics, and industry trends
- Strong performance marketing background with expertise in data, technology solutions, ad-tech, and partnerships
- Highly technical and analytical with comfort handling large, complex datasets and delivering actionable insights
- Experience collaborating and influencing internal and external stakeholders including engineering, product, marketing science, and creative teams
- Proven ability to communicate strategic initiative progress and synthesize feedback effectively
- Track record in storytelling through data visualization and developing insight-driven business cases
- Experience with Meta’s full suite of advertising solutions
- Experience working with consumer retail businesses and fashion retail brands
- Experience working with global brands and clients across EMEA and the US
- Demonstrated ongoing AI skill development and staying current with emerging AI technologies
- Experience adhering to responsible, ethical AI practices including risk assessment, bias mitigation, and quality reviews
- Ability to integrate AI tools to optimize workflows and drive measurable impact

About you
- Passionate about Facebook, Instagram, Meta’s advertising solutions, and the marketing/tech ecosystem
- Self-starter with the ability to work independently with high intensity and urgency
- Strong project management skills and ability to manage complex work streams
- Excellent communication and interpersonal skills to manage strategic marketing conversations with clients, agencies, and partners

Qualifications
- Demonstrated experience in digital marketing and advertising
- Proven ability to develop vertical expertise through industry research and perspective
- Experience in measurement and attribution solutions
- Strong technical aptitude and analytical skills
- Experience with AI technologies and ethical AI implementation is highly desirable