To provide exceptional, high quality administrative support services to the Clinical Governance Team (CG) and the Southwark Operational Directorate. The post holder will provide a comprehensive, professional and confidential administrative service to the Team ensuring the department operates efficiently and effectively. The role requires a high level of discretion and the ability to work under pressure. The post holder will be expected to work unsupervised and will need to be able to prioritise their workload, be flexible in their approach to work and to cope with any conflicting demands. They must be able to use initiative in dealing with enquiries and promoting the professional and caring image of the service. They will therefore need to be someone with good communication, interpersonal and organisational skills and who has a flexible approach to work and enjoys working as part of a team. KEY RESPONSIBILITIES: Provide high quality administrative support to the Southwark Operational Directorate and Clinical Governance team, supporting the timely completion of Serious Incident Alert reviews by team managers, Serious Incident fact finder reports, complaint investigations, and ensuring an accurate record is kept in the Trust incident recording and Complaints system (Datix). Support Directorate to undertake specific projects or events as determined by Directorate, i.e. workshops Liaise with Governance Officer with regards to preparing for meetings, prepare agendas, take and transcribe minutes of meetings and circulate papers via Teams as necessary. Proficient use of Datix (Trust incident recording system for Incidents, formal complaints) and creating data reports as required. Monitor incident notifications to ensure all reported incidents meet Trust guidelines ie grading, correct record name, Directorate, etc, (see vetting an incident) and liaise with all services to ensure accuracy, request fact finder reports and ensure an accurate and up-to-date record is kept on Datix Process regular reports from Datix for all unapproved SIs to provide details for SMT and Directorate, cascade to all Southwark Services for Teams to review in a timely manner and approve Process data requests from all disciplines and Teams in the Directorate using Datix to search and extract information and create and design reports. To provide support to all Southwark Community and In-patient services with the formal process for investigating complaints and preparing written service level and executive responses to meet allocated timescales, ensuring that Datix is updated throughout this process. Monitor progress and current status and follow-up in a timely manner to completion and closure. To create, implement and monitor systems and processes for the effective and timely delivery of accurate data reports for the Directorate and monthly meetings. To deliver a high standard of customer care that is representative of the service and the overall Trusts objectives. To participate in regular supervision, appraisal and mandatory training processes as required for the post.