What we’re looking for: Do you have prior or current experience in a housing environment/ sector? Are you experienced in administrative duties such as raising PO’s, managing email inboxes, responding to enquiries? Are you comfortable in corresponding with external and varied stakeholders? Are you confident using Microsoft Office packages and in house housing systems? Would you consider yourself a proactive individual who can contribute and add value to the team? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Collections Assistant on a fixed terms basis at our Westminster Office. A bit about the role: As a Collections Assistant, you will provide administrative support to the team, to ensure the successful implementation and completion of team/departmental objectives and to ensure effective service delivery is achieved and maintained. Some of the key results for the role include: To undertake all general administrative and office duties e.g. data entry, logging, responding and general management of correspondence, diary and file management and raising IPOS orders on behalf of the team. To support the collection of Sub-Unit arrears to ensure all debits are collected effectively and in a timely manner and ensuring sub-units are ‘ended’ in the appropriate system whilst also liaising with the Neighbourhood team to inform ‘ending action’ required. To support the collection of Communal Boiler arrears to ensure all debits are collected effectively and in a timely manner. To run all system letters including Arrears and Direct Debits. To order and send Rent Cards for new tenancies and block sign-ups to our customers as and when requested To manage the administration of Electronic Statements. To process credit refunds by collating paperwork and carrying out checks with the relevant local authority benefit department and liaising with the tenant up to completion. A minimum of 1 to 2 days working in the Westminster Bridge Road office is required A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Collections Admin Assistant, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to [email protected] and one of our team will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.