What we’re looking for: Do you have sound customer service knowledge? Do you have relevant experience? Do you have experience dealing with customer complaints? If so, this role is perfect for you! Here at Peabody, we have an opportunity for 4 Complaint Resolution Case Managers to join on a 6 month fixed term basis at our Westminster Bridge Road office. A bit about the role: We are looking for Complaint Resolution Case Managers. Working with colleagues and external stakeholders, you will handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for the business and for our customers. You will have an eye for detail, be able to investigate thoroughly, examine things from all angles and be confident in your decision-making. An excellent communicator, you'll be comfortable talking to our customers and providing them with written responses. This will be a busy and challenging role; you'll need to be flexible and able to handle multiple cases. We'll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record contact and outcomes. If you have the right experience, enjoy a challenge, like working in an energetic, fast-paced environment and passionate about excellent customer service, we'd love to hear from you. You'll be required to work 2 days at the Westminster Bridge Road office and 3 days working from home. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Family friendly policies Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 4 x Life Assurance Up to 10% pension contribution matched 1:1 Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Complaint Resolution Case Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you have any questions please email Talent Specialist, Tanisha Johnson at [email protected] quoting the job title in the subject line. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.