Location
Prince of Wales Drive, Battersea

Hours
Full Time - 4 days on, 4 days off, 7am to 7pm

Salary
£28,000 per annum

About the Role
Pinnacle Group are seeking a professional Concierge Officer to provide exceptional front-of-house services to residents and visitors on a luxury, high-end housing site in Battersea. You will join the Homes team within our Residential Management Services, which oversees large, complex residential developments across the UK, delivering expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.

Your key responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming and safe environment. You will monitor the inbox and respond to emails promptly, sign visitors and contractors in and out, patrol the site to report repairs or suspicious activity, assist with parcel storage, issue keys and access codes to contractors with proper authorization, and maintain cleanliness of front desk and lobby areas. Additionally, you will report any faults with fire alarm panels, emergency lighting, dry risers, or smoke detection systems and obtain monthly meter reads for communal electricity meters.

If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, this role offers an excellent opportunity to join a people-first organisation with a values-driven culture that has thrived for over thirty years.

Experience
Experience working with the public is essential, ideally within a 5-star service-related, customer-facing environment.

About you
Excellent communication skills with good spoken and written English and grammar.
Friendly and professional demeanour with a strong sense of responsibility.
Committed to upholding the values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Ability to maintain the confidence of clients and communities.

Qualifications
Must hold a valid SIA Licence.
CCTV Licence preferred.