As a Contact Centre Advisor, you will be the first point of contact for Peabody Residents reaching out about repairs and property maintenance. Whether by phone, email, web chat, or in writing, you will provide advice and support, aiming for first-time resolution of household enquiries. Your role will involve working closely with Residents to ensure they have access to the right services and that their queries and complaints are addressed promptly and professionally. Your responsibilities will include handling routine enquiries from leaseholders regarding maintenance, supporting the Neighbourhood Management team in delivering excellent housing and estate management services, and striving to ensure all interactions result in a positive service outcome for Residents. You'll play a vital part in meeting individual and team performance targets, contributing to the overall success of the Contact Centre. Working Hours: Our Contact Centre operates Monday to Friday, 08.00 to 18.00. You will need to be available to work rotating shifts within this timeframe. At Peabody, we are committed to supporting your development. You will undergo a comprehensive training programme designed to provide you with all the tools and knowledge required to excel in your role. During this training period, which takes place full-time at our Ealing office, you will be assessed regularly to ensure you’re on track. The successful completion of these assessments is crucial to progressing in the role Please be aware that the training programme is a three-week full-time commitment, running from Monday to Friday, 9.00am to 4.30pm. This role offers a fantastic opportunity to grow within a supportive environment and make a real difference in the lives of our Residents. If this sounds like the perfect opportunity for you, we’d love to hear from you! Apply today to join Peabody and be part of a team dedicated to providing excellent service. Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays. two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Harry at [email protected] We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.