Pinnacle Group are looking for an experienced Contract Manager to provide high standards of cleanliness. You will be joining our Soft FM team based in North West London. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained. You will be responsible for the management of multi-site facility contracts ensuring the highest standards are met and within budget. The role will involve all aspects of people management including recruitment, training, budget management, performance management, health and safety and managing client relations. You will need to be highly organised with good communication skills and someone who can lead and motivate large teams to deliver high cleaning and facilities standards. If you are passionate about people and service delivery, then this could be the right role for you. Who we are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who we’re looking for We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities: Proactive auditing and supervision To be responsible for Contract compliance in terms of specification, KPIs and site-specific Health and Safety plans To be responsible for optimising and overseeing operations to ensure efficiency using Workplace Management System. To assist your line manager with sub-contractor management Ensure stock orders and stocktake are carried out accurately and on time Key requirements: Fleet management experience Experience of full profit and loss accountability Demonstrable track record of acquiring, managing and retaining facilities management contracts in a multi-site environment BISCS BICS/NVQ (or equivalent) in cleaning support services (desirable but not essential) Full driving licence Our offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme