Location
London Borough of Croydon

Hours
36 hours per week

Salary
Grade 14 £54,927 - £57,150 per annum plus fantastic benefits

About the Role
Shape and deliver Croydon's Crisis and Resilience Fund, developing services and partnerships that help residents overcome financial hardship and build longer-term resilience.

As the Council's lead officer for the programme, you will lead the development and delivery of Croydon's Crisis and Resilience Fund, bringing together commissioning, partnership working and service improvement to strengthen support for residents.

You will work with voluntary, community and statutory organisations to identify emerging needs, develop services and strengthen the support available to residents. You will oversee commissioned providers and grant-funded organisations, develop effective referral pathways and ensure resources are directed towards achieving meaningful outcomes.

Key responsibilities include:
- Shaping and developing the wider programme, identifying emerging needs, opportunities and improvements.
- Building partnerships and collaborative approaches to strengthen financial resilience, homelessness prevention and poverty reduction.
- Managing contracts, grants and commissioned providers, monitoring performance and ensuring agreed outcomes are achieved.
- Overseeing programme budgets, funding allocations, financial forecasting and compliance with grant conditions.
- Monitoring programme performance and impact, using evidence to inform future priorities and service development.
- Preparing reports, briefings and recommendations for senior leaders, elected Members and governance forums.

You will also provide leadership to the Enablement Service, managing a team of 13 Enablement Officers and overseeing the operational delivery of Crisis Payments and wider programme activity.

This is a fixed-term contract until 31 March 2028.

Benefits include the Local Government Pension Scheme, up to 31 days' annual leave subject to eligibility plus Bank Holidays, flexible and agile working in line with service requirements, family-friendly provisions and access to a 24/7 Employee Assistance Programme.

Early application is encouraged as this vacancy may close without notice if sufficient applications are received.

Advert close date: 18th October 2026
Interviews week commencing 26th October 2026

Experience
- Managing complex services, programmes or projects, including service development and improvement.
- Commissioning or contract monitoring, managing grant-funded activity or public funds, and working with external providers.
- Developing partnerships and working collaboratively across organisations.
- Managing budgets, monitoring performance and using evidence to improve services and outcomes.
- Knowledge of welfare support, benefits, financial inclusion, poverty reduction and hardship.
- Operational management experience in housing, welfare support, homelessness, financial inclusion or related services, including managing and developing large teams.
- Strong analytical, influencing and communication skills, including presenting reports and recommendations to senior leaders and governance forums.

About you
You will be an experienced leader with the ability to deliver a complex programme through effective partnership working and service improvement. You are motivated by making a positive impact on residents facing financial hardship and have a collaborative approach to working with diverse stakeholders.

Qualifications
Not specified, but relevant experience in programme management, commissioning or related fields is essential.