Location
Newbridge Square, Swindon. Candidates must live within the Thames Water region.

Hours
36 hours per week, following a rotational shift pattern varying monthly between 8 am - 8 pm, including 1 in every 4 Saturdays.

Salary
£25,246 per annum

About the Role
Kickstart your career in customer service with Thames Water! As a Customer Service Agent, you will be the friendly voice our customers hear first when they need assistance. Your role will involve explaining water bills, resolving issues, and helping customers find the best tariff. Every interaction is an opportunity to deliver outstanding service with empathy and professionalism. No prior experience is required as full training and support will be provided from day one. Join a team that values community focus, teamwork, and personal development. You will work in a supportive environment where collaboration and shared success are key. Start dates are 9th November and 16th November 2026.

What to Expect from the Recruitment Process
Step 1: Apply online and complete a short assessment.
Step 2: Microsoft Teams video interview to discuss your experience and suitability.
Step 3: Face-to-face assessment day at our Swindon office including a competency interview, role-play, and group exercise. This is also a chance to experience Thames Water’s culture and meet the team.

Benefits
Competitive salary starting at £25,246 per annum.
24 days holiday per year, increasing to 28 days with length of service.
Performance-related pay plan linked to company and individual targets.
Generous pension scheme through AON.
Access to health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work scheme, shopping vouchers, and life assurance.
Flexible working arrangements and meaningful career opportunities in a diverse and inclusive workplace.

Experience
No previous experience required. Full training and support will be provided.

About you
- Exceptional customer service skills with a genuine passion for helping others.
- Clear and effective communication with a great phone manner.
- Active listening skills to understand customer needs.
- Strong problem-solving abilities.
- Resilience and confidence in handling challenges.
- Positive attitude and enthusiasm.
- Technical proficiency with systems, databases, and communication tools.
- Team player who collaborates well with others.

Qualifications
No formal qualifications are required for this role, just a willingness to learn and a positive mindset.