Location
London

Hours
Permanent, Full Time - 36 hours per week. Some weekend and evening work will be required to meet service needs.

Salary
£40,344

About the Role
Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community? Southwark Council is offering an exciting opportunity to be part of our brand-new leisure service, empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Customer Service Manager to lead the way at The Castle Leisure Centre. As Customer Service Manager, you’ll be at the heart of our mission to deliver exceptional experiences for every visitor. You’ll inspire and lead a dedicated team, ensuring seamless service and making every interaction count. Your key responsibilities will include: motivating, mentoring, and managing a dynamic team with excellent communication and collaboration skills; creating innovative ways to enhance customer satisfaction and loyalty; resolving customer queries and complaints across multiple platforms with professionalism and care; collaborating with other managers to improve services and identify opportunities for growth; and driving positive change and promoting a proactive, customer-first culture.

Experience
A Customer Service Level 2 qualification (or equivalent experience); proven experience in delivering exceptional customer service and managing teams in a customer-facing role; a track record of achieving and exceeding targets; strong skills in using CRM systems to manage and forecast effectively.

About you
We’re looking for someone who thrives in a fast-paced, customer-focused environment. You should have a passion for resolving customer issues and identifying innovative solutions, along with an enthusiasm for leisure services and a commitment to promoting healthy lifestyles and reducing health inequalities across the borough.

Qualifications
No specific qualifications are required beyond the Customer Service Level 2 qualification or equivalent experience.