Location
London Borough of Brent, Civic Centre

Hours
36 hours per week

Salary
£34,998 - £37,134 per annum inclusive of London weighting

About the Role
Join our Customer Services team and play a key role in creating a welcoming, positive experience for everyone who contacts or visits Brent Council. Based within our Welcome Desk and Community Hubs, you'll be at the heart of delivering accessible, high-quality services, helping residents find the support they need while promoting digital inclusion and self-service. This is a varied and rewarding frontline role where no two days are the same, offering the opportunity to make a real difference to our community every day.

In this role, you will:
- Welcome residents and visitors, providing a professional, friendly first point of contact and delivering excellent customer service.
- Resolve a wide range of enquiries, requests and complaints, ensuring customers receive the right support or are connected to the appropriate service.
- Support and encourage customers to access council services digitally, providing guidance with online applications, document uploads and self-service facilities.
- Work collaboratively with colleagues across Customer Services, Community Hubs and other Council teams to deliver an efficient, inclusive and customer-focused service.

This role is central to Brent Council's commitment to providing accessible, responsive services for our residents. You'll build positive relationships with customers and colleagues, adapt to changing priorities, and help ensure everyone can access the services they need with confidence. If you enjoy working with people, solving problems and making a difference in your local community, this is an excellent opportunity to develop your skills in a fast-paced and rewarding environment.

Experience
Experience delivering excellent customer service in a busy, customer-focused environment.

About you
Confident communicating with a wide range of people, demonstrating empathy, professionalism and a solution-focused approach.
Ability to manage a variety of enquiries, resolving issues efficiently while knowing when to seek additional support.
Comfortable using digital systems and Microsoft Office and enjoys helping others build confidence in using online services.
Capable of working effectively both independently and as part of a team, adapting to changing priorities and customer needs.
Understanding of, or an interest in, local government services and a commitment to providing inclusive, accessible support to all residents.

Qualifications
No specific qualifications are stated; however, a commitment to excellent customer service and digital skills are essential.