Location
Civic Centre and other locations from time to time, London Borough of Brent.

Hours
36 hours per week.

Salary
£36,153 - £38,361 per annum inclusive of London weighting.

About the Role
Make a difference in Brent by helping keep it safe, fair and well regulated through effective licensing and enforcement. Brent is one of the most diverse boroughs in the country, shaped by communities, ideas and experiences from across the world. Working here means joining a council focused on fairness, open to new thinking and committed to improving life for local people.

As a Licensing and Enforcement Processing Officer within Brent Council’s Licensing and Enforcement team, you will process Private Rented Sector (PRS) licence applications from initial submission through to issue. Your responsibilities include carrying out administrative and eligibility checks, verifying information, maintaining accurate records, and ensuring applications meet statutory and Council requirements.

You will provide a proactive and responsive service to applicants and licence holders, guiding landlords, tenants and members of the public through the licensing process, resolving enquiries and providing clear advice and support via telephone, written and face-to-face channels. Working collaboratively with colleagues and partner services, you will help progress applications and service requests, identify issues requiring further action, and ensure urgent or complex matters are referred appropriately.

Joining a busy, friendly and dedicated team, your work will contribute to safer, better-managed homes for Brent residents. This role offers an excellent opportunity to develop your skills, gain experience in property licensing, and be part of a supportive team where your contribution truly matters.

Experience
Experience in processing applications, maintaining accurate records, and providing customer service in a busy environment is desirable. Confidence using digital systems and learning new technology is essential.

About you
- Strong attention to detail and accuracy when processing applications and maintaining records.
- Organised and dependable, able to manage a varied workload, prioritise effectively and deliver work to agreed timescales.
- Clear and empathetic communicator, able to build positive relationships and make processes easy to understand for a diverse range of customers and colleagues.
- Proactive and solutions-focused, using initiative to resolve issues, improve processes and keep work moving forward.
- Positive attitude and strong work ethic, taking ownership of responsibilities and remaining focused under pressure.
- Team player who contributes to a supportive environment and values colleagues’ knowledge and experience.
- Curious and keen to develop, with an interest in licensing and private rented sector housing and a willingness to build knowledge of relevant legislation and guidance.

Qualifications
No specific qualifications are required, but a willingness to learn and develop knowledge in housing licensing and regulation is essential.