Location
London Borough of Brent - Civic Centre and other locations from time to time.

Hours
36 hours per week

Salary
£52,194 - £55,323 per annum inclusive of London weighting

About the Role
Help shape the future of Parking Services in one of London's most diverse and ambitious boroughs to improve the lives of Brent's communities. Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

Brent Council is seeking an experienced and motivated Parking Service Contract Operations Manager to lead our Parking Operations Team and performance manage multiple contracts including the enforcement contractor.

This is a key role responsible for overseeing the Council's parking enforcement contract, driving service improvement, managing performance, and ensuring delivery of high-quality parking services for residents, businesses and visitors.

Working within our Public Realm service, you will lead a high performing team, manage complex contractor relationships, monitor service performance against key indicators, and play a pivotal role in shaping the future direction of operations across the borough.

At Brent, we are committed to delivering excellent public services while embracing innovation, inclusion and continuous improvement. We offer flexible working, excellent development opportunities and the chance to make a real impact in a borough that is ambitious for its communities and residents.

Why join us? We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:
- 27 days' annual leave, rising with length of service, plus bank holidays
- Local Government Pension Scheme with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
- Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
- Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
- Learning and development opportunities to support your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

Experience
Significant Local Authority Parking Service experience in contract and performance management.
Strong knowledge of legislation, statutory guidance and operational practices to ensure traffic management services are delivered to a high standard.
Experience of leading Parking Service teams and managing complex service contracts supporting the civil parking enforcement operation.
Excellent analytical and stakeholder management skills with the ability to run reports and present data in various formats.
A track record of delivering service improvements and achieving positive outcomes for stakeholders and Local Authority.

About you
Motivated and experienced leader capable of managing complex contractor relationships and driving service improvements.
Committed to public service values including fairness, inclusion, and continuous improvement.
Strong communication and stakeholder engagement skills.
Ability to work collaboratively and lead inclusively within a diverse community.

Qualifications
Relevant qualifications or demonstrable experience in parking services, contract management or related fields are desirable.