Location
240 Blackfriars office, London with flexibility to work from home or remotely as needed.

Hours
Full time, with a hybrid working model requiring in-person presence three days a week or more.

Salary
Negotiable

About the Role
Join Informa TechTarget as a Customer Success Enablement Manager and make a direct impact on customer satisfaction and retention. You will create tailored client deliverables and perform data analysis to support post-sales teams, enabling them to drive client satisfaction, secure renewals, and foster account growth. This role offers exciting opportunities to collaborate across departments, contribute to AI innovation, and gain valuable experience in customer success within a fast-growth B2B technology environment. Key responsibilities include generating custom communications such as emails, reports, presentations, and executive summaries aligned with customer success roadmaps, leveraging AI and automation tools where appropriate. You will analyze customer data to identify opportunities for growth and risk mitigation, maintain and scale outcome-based templates and playbooks, prioritize tasks effectively, and track activities using workflow management tools. Be part of a vibrant global community of over 2,000 practitioners, working alongside industry experts and leading brands within a Nasdaq-listed company and FTSE 100 member.

Experience
1-3 years in Customer Success, Sales, or Revenue Operations with a proven track record of improving productivity and outcomes.

About you
Continuous learner with a strong interest in emerging AI capabilities and their application in Customer Success. Excellent written and oral communication skills with the ability to use data effectively in communications. Proven troubleshooting and problem-solving skills, attention to detail, a sense of urgency, and a passion for Customer Success.

Qualifications
Proficiency in Microsoft Excel, PowerPoint, and Word. Familiarity with Customer Success platforms and analytics tools such as Gainsight, Salesforce, Tableau, or GoodData. Ability to manage multiple priorities and produce high-quality client-ready deliverables on time.