Location
240 Blackfriars, London

Hours
Full Time, 12 months fixed term contract

Salary
$75,000 - $85,000 per year, based on experience

About the Role
As a Client Delivery Specialist, you will be responsible for managing the delivery of products on contracts from inception to completion, ensuring complete customer satisfaction. Your day-to-day duties include coordinating and reconfirming customer purchases, capturing customer soft goals to communicate to post-sales teams, collecting and receiving online media deliverables, and handling all post-sale changes. You will coordinate the receipt of creative materials from agencies and advertisers to meet campaign deadlines, build strong relationships with advertisers to support campaign fulfillment, and communicate campaign status and performance with Sales, Customer Success Management, and Product Operations teams. Providing excellent customer service by responding promptly to inquiries via phone and email is essential. You will also provide order status and performance updates to sales representatives, ensure accurate revenue forecasting and recognition, set up auto-reporting and manage manual client reporting deliveries, process campaign changes while managing expectations around impact and timing, and secure proof of delivery while handling month-end close tasks. This role requires logical thinking, strong communication skills, the ability to multitask and work under pressure, attention to detail, and a team-oriented mindset in a fast-paced environment.

Experience
Experience as a Customer Service Representative or Sales Administrator is a plus but not mandatory.

About you
- Excellent oral and written communication skills
- Strong organizational skills
- Extremely reliable and a team player
- Professional phone etiquette
- Ability to handle multiple deadlines, phone calls, and projects simultaneously
- Quick thinker with the ability to make decisions promptly
- Computer literate with proficiency in relevant applications

Qualifications
- B.A. or B.S. degree required
- Proven sales and client management abilities, preferably within the advertising and agency marketplace
- Accurate data entry skills and strong problem-solving ability
- Ability to work independently and take ownership of tasks