Location
Blackfriars, London (240 Blackfriars office)

Hours
Full Time, hybrid working model with in-person attendance three days a week or more, plus flexibility to work remotely

Salary
Negotiable

About the Role
This senior role leads and optimizes the post-sale, order to cash process for the Omdia business within Informa TechTarget. You will provide strategic oversight and mentorship while ensuring accurate sales contracts and successful handover to downstream delivery teams. The role drives process improvements across the sales operations function, serving as a subject matter expert and working closely with leadership to enhance operational efficiency and customer experience. Key responsibilities include managing complex sales orders, leading the sales order approval process, onboarding and training sales team members on Salesforce and prospecting tools, resolving escalations, and driving change management initiatives. You will also develop advanced reporting and analytics, establish KPIs and SLAs, and maintain comprehensive process documentation. This position offers the opportunity to make a significant strategic impact and lead a high-performing team in a dynamic, growth-oriented environment.

Experience
- Minimum 5 years in sales operations with at least 2 years in a senior or lead role
- Proven experience managing complex order-to-cash processes in a B2B environment
- Track record of leading process improvements and operational excellence
- Strong background in quality control and data accuracy
- Leadership experience including mentoring, training, and cross-functional collaboration

About you
- Strategic thinker with strong project management skills
- Advanced problem-solving abilities and experience handling escalated issues
- Excellent communication and stakeholder management skills
- Collaborative leadership style with ability to influence without direct authority
- Customer-focused mindset committed to exceptional service delivery

Qualifications
- Bachelor's degree in Business, Finance, Operations, or related field preferred
- Advanced Salesforce.com administration and configuration skills
- Expert-level Excel skills including advanced formulas and pivot tables
- Strong SAP and ERP integration experience
- Proficiency with business intelligence and reporting tools
- Knowledge of financial systems, billing, and invoicing processes
- Preferred: Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud), project management certification (PMP, Agile), experience with subscription-based business models, and knowledge of contract management and legal compliance