Location
Blackfriars, London (240 Blackfriars office)

Hours
Full Time, in-person at least three days a week with flexibility to work remotely

Salary
Negotiable

About the Role
This senior role leads and optimizes the post-sale, order to cash process for the Omdia business within Informa TechTarget. You will provide strategic oversight and mentorship, ensuring accurate sales contracts, smooth handover to delivery teams, and driving continuous process improvements across sales operations. As a subject matter expert, you will work closely with leadership to enhance operational efficiency and improve the customer experience. Key responsibilities include managing complex sales orders, overseeing compliance and quality assurance, leading onboarding and training for sales teams, collaborating cross-functionally with sales, finance, and delivery, and driving change management initiatives. You will also develop advanced reporting and analytics, monitor performance metrics, and maintain comprehensive process documentation. This role offers the opportunity to make a significant strategic impact while leading and developing a high-performing team in a dynamic, growth-oriented environment.

Experience
- Minimum 5 years in sales operations with at least 2 years in a senior or lead role
- Proven experience managing complex order-to-cash processes in a B2B environment
- Track record of leading process improvements and operational excellence
- Strong background in quality control and data accuracy
- Leadership experience including mentoring, training, and cross-functional collaboration

About you
- Strategic thinker with strong project management skills
- Advanced problem solver able to handle escalated issues
- Effective communicator with ability to present to senior leadership
- Collaborative leader with strong stakeholder management skills
- Customer-focused mindset committed to exceptional service delivery
- Change management experience and ability to drive adoption of new processes

Qualifications
- Bachelor’s degree in Business, Finance, Operations, or related field preferred
- Advanced Salesforce.com administration and configuration skills
- Expert-level Excel skills including advanced formulas and pivot tables
- Strong SAP knowledge and ERP integration experience
- Proficiency with business intelligence and reporting tools
- Understanding of financial systems and billing/invoicing processes
- Preferred: Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud), project management certification (PMP, Agile), experience with subscription-based business models, knowledge of contract management and legal compliance