Debt Resolution Officer £30,033 - £31,440 per annum (pro rata) 12 months Fixed Term Part-Time 18 hours per week About Us OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of Council debts, including Council Tax, Road Traffic and Business Rates. About the Job We have an excellent opportunity for a Debt Resolution Officer to join our contact centre team, to collect payments, negotiate payment plans and handle queries from customers regarding various debt types. This position is for 18 hours per week, Wednesday - Friday 5pm - 9pm and Saturday 8am - 2pm. About the Candidate You will be required to have excellent communication and negotiation skills, your primary function will be to handle inbound telephone calls and to conduct outbound telephone calling to secure payment from defaulters. You will also be required to answer correspondence from debtors along with dealing with e-mail and live chat. You will have experience of debt collection, and have worked in the same or similar environment. You should have the ability to deal with difficult calls, and have good written and verbal skills. Understanding of the Tribunal Courts and Enforcement Act 2007 is desired but full training will be provided to the successful candidates. IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance. https://www.newham.gov.uk/downloads/file/7899/debt-resolution-officer1-jd Closing Date: 22nd September 2024 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.