Salary range: £85,899 - £105,189 p.a. inc. London weighting Contract: Permanent Hours of work: 40 hours per week Location: Civic centre and other locations from time to time Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This opportunity is for the shared IT service; the shared service is made up of Brent, Lewisham and Southwark councils and the host is Brent council. It’s an exciting service where we draw from the capabilities of each of the councils to leverage shared learning to ultimately enable front-line services with technology. Your role in this will be responsible for our frontline service to staff, managing the operational performance, ensuring we meet our obligations of the Inter Authority Agreement and customer satisfaction levels. Examples of what you will be doing are: • Playing a critical role in the overall management of the service. • Representing the users’ needs internally into the shared service. • Reviewing performance metrics, identify opportunities and working with the Service Design team for continuous improvement. • Collaborate with the Director of Operations to develop and execute the annual strategic plan for IT shared services, aligning operational goals with organisational objectives. • Conduct regular assessments of operational performance to identify areas for improvement and implement action plans. • Assist the Managing Director in the development and execution of strategic plans for IT shared services. The Person The ideal Deputy Director of Operations will not only possess the requisite skills and experience but also embody the values and culture of the shared service and its councils. This individual will be instrumental in driving operational excellence and supporting the services’ mission to deliver innovative IT shared services that enhance partner and stakeholder experiences. • Minimum of 10 of experience in IT operations management, with a focus on shared services. • Proven leadership skills with experience in managing teams and driving operational performance. • Strong understanding of IT service management frameworks (e.g., ITIL) and best practices. • Excellent communication, interpersonal, and problem-solving skills. • Experience in managing diverse teams, the ideal candidate will be an inspiring leader who fosters a collaborative and high-performance culture. You will possess the ability to motivate and engage team members, driving them toward shared objectives. Closing date: 09 October 2024 (23:00) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected] Job Description