Location
City of Westminster

Hours
Full Time - 37 hours per week. Flexible working options available including part-time, job share, and other flexible patterns. Regular in-person attendance required (approximately 60% of working week) to support collaboration and team engagement.

Salary
£72,840 per annum

About the Role
Do you want to work on one of the most exciting transformation projects in the public sector? The Defence Housing Service (DHS) is being created through the Armed Forces Bill to deliver a step-change in housing for the UK’s Armed Forces and their families. Backed by a £9.2 billion investment, DHS will modernise tens of thousands of homes, introduce a more proactive and customer-focused approach to maintenance, and unlock new opportunities to develop housing on Defence land. This is the most significant change to Armed Forces housing in over 50 years, placing families firmly at the heart of everything DHS does.

The Deputy Head of Housing Support Services provides strategic leadership across a broad portfolio of housing support functions critical to the successful delivery of UK Defence housing. Leading teams responsible for legal services, housing casework, customer support, debt management, loss of entitlement activity, and business governance, you will ensure services are delivered efficiently, compliantly, and with a strong customer focus. You will drive continuous improvement, provide operational assurance, and lead the resolution of complex and sensitive issues while fostering a high-performing culture across geographically dispersed teams.

Working closely with senior stakeholders across Defence and partner organisations, you will play a key role in shaping service delivery and supporting organisational transformation. The role involves leading the delivery of housing support services, managing legal and litigation matters, overseeing debt management and housing charges, and ensuring effective business management and governance.

This is a rare opportunity to shape the culture, influence how the service works, and help deliver lasting improvements for Service families across the UK. The Defence Housing team is part of the Defence Infrastructure Organisation (DIO), which responds to the evolving needs of military personnel and their communities, delivering unique infrastructure projects across the globe.

Experience
- Managing complex, sensitive, or high-risk casework with appropriate governance, assurance, compliance, and sound decision-making.
- Building and maintaining effective relationships with senior stakeholders, influencing outcomes and working collaboratively across organisational boundaries.
- Leading and developing high-performing teams within public sector, regulated, or housing-related environments.
- Driving service performance and continuous improvement using data, insight, and governance arrangements.
- Leading teams through organisational change and transformation, fostering engagement, resilience, and a culture of continuous improvement.
- Excellent communication, influencing, and judgement skills with the ability to analyse information, manage competing priorities, and make informed decisions in complex environments.

About you
You are a visible and inclusive leader who creates a high-performing culture focused on customer outcomes. You promote staff engagement, wellbeing, capability development, and succession planning. You are adaptable, professional, and committed to delivering high-quality outcomes. You support innovation and embed new ways of working to deliver sustainable improvements.

Qualifications
While specific qualifications are not explicitly stated, experience in leadership, housing support services, legal case management, and public sector governance is essential. Professional qualifications related to housing, public administration, or leadership would be advantageous.