Location
London

Hours
Full Time (hours to be confirmed)

Salary
£19.52 per hour

About the Role
The Deputy Ticketing & Sales Manager reports to the Ticketing & Sales Manager and is responsible for leading the venue Ticketing team in their absence. You will oversee training, line management, and performance of staff in line with their job descriptions. Your role supports optimizing sales and revenue management by personally selling and cross-selling theatre tickets, memberships, packages, lounges, and ancillary products directly to customers at the venue Box Office. You will ensure the Ticketing team is well trained, motivated, and delivering excellent customer service whether or not the management team is on site. You will also ensure adherence to ticketing processes to meet budget targets and deputise for the Ticketing & Sales Manager as required.

Key responsibilities include maximizing sales and revenue through proactive selling and price management, supporting marketing campaigns, managing sales reporting, and implementing new technologies. You will assist with staff management, training, customer service problem resolution, and performance management. Additionally, you will handle accountancy procedures, sales tracking, communication with producers, venue management, and ticketing allocations.

This role requires a pleasant, collaborative approach with excellent communication skills to liaise effectively with customers, clients, and colleagues daily.

Experience
- Experience leading a team to maximize sales and achieve targets
- Experience working in a sales-focused role or environment

About you
- Ability and confidence managing a diverse team with discretion and diplomacy
- Creative problem solver and confident decision maker
- Proactive and flexible attitude, including working hours
- Ability to effectively prioritise tasks
- Excellent written and verbal communication skills with colleagues and customers
- Positive, solution-focused mindset with creativity to drive revenue and reduce costs
- Enthusiasm for or interest in the theatre environment and ATG Entertainment's work
- Good attention to detail

Qualifications
- Previous experience in a ticketing role or similar environment is desirable but not essential