Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Lead the operational delivery of the Food & Beverage (F&B) strategy across the estate. Design how F&B should run in a venue including layouts, execution of F&B ranges, concepts, and training. Work through venue teams to ensure consistent delivery, turning strategy into the customer experience.

Key responsibilities include:
- Setting standards for service delivery and transaction speed, designing initiatives for continuous improvement.
- Owning bar, kiosk, and lounge counter layout design to eliminate bottlenecks.
- Partnering with the Range & Price team to translate strategy into executable venue activity and flag operational blockers early.
- Designing planograms to support updated ranges, ensuring margin-accretive products hold prime positions.
- Identifying commercial space opportunities for supplier investment and supporting the Commercial team.
- Being accountable for the F&B food safety framework, approving operating procedures and risk assessments.
- Designing stock wastage initiatives to support stock run-down from F&B initiatives and range changes.
- Identifying training needs and designing content for hospitality initiatives, new concepts, and product launches, delivering training alongside the F&B Operations Manager.
- Leading the F&B project portfolio including seasonal operations, new venue launches, and other initiatives.
- Owning delivery of new and refurbished F&B concepts.
- Managing business cases and CAPEX submissions for service and revenue improvement opportunities.
- Supporting central projects from an operational standpoint.
- Acting as a key owner of F&B systems (EPOS, inventory management, DAS, till system), defining business requirements to enable system improvements.
- Leading and developing the F&B Operations Manager with clear accountabilities.
- Acting as a role model for leadership, collaboration, and accountability, representing F&B commercial at senior forums.

About Us - Our Values
ATG Entertainment’s values shape how we work and treat each other:
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)

Corporate Social Responsibility
We are committed to:
- Inclusion: Creating a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Reducing environmental impact and finding sustainable ways of working.
- Next Generations: Supporting outreach, training programmes, mentoring, and community partnerships.

Our Culture
We uphold a positive culture around health and safety, legal and insurance requirements, and expect active participation in company life. Flexibility and adaptability to changing business needs are essential.

Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
We celebrate differences and strive for true diversity and equality, nurturing an inclusive culture where everyone can bring their authentic selves. We welcome applications from all backgrounds and are a Disability Confident Committed Employer, supporting candidates with disabilities throughout the recruitment process.

Experience
Proven experience in leading food and beverage operations, ideally within a multi-venue or entertainment environment. Strong operational, project management, and leadership skills are essential.

About you
Strategic thinker with excellent communication and collaboration skills. Able to lead and develop teams, drive continuous improvement, and manage multiple projects simultaneously. Passionate about delivering exceptional customer experiences and upholding high standards of food safety and operational excellence.

Committed to fostering an inclusive and positive workplace culture aligned with company values.

Qualifications
Relevant qualifications in hospitality, food safety, or business management are desirable but not mandatory. A strong track record and leadership capability are key.