Location
London Borough of Waltham Forest

Hours
Part-time, 20 hours per week with overtime available (including mornings, evenings and weekends)

Salary
£31,290 - £33,129 per year

About the Role
We are seeking a reliable, proactive and organised Duty Officer to oversee the day-to-day operations of our sports grounds at Pastures Centre and Leyton Sports Ground. This role involves supervising staff, managing key holder responsibilities, ensuring the safety and security of the facilities, completing operational paperwork, maintaining high standards of cleanliness, managing bookings and events, and delivering excellent customer service. The successful candidate will demonstrate strong leadership and communication skills, work independently, and ensure the smooth and efficient running of the sports grounds.

Key Responsibilities
- Oversee daily operations ensuring all bookings, activities and programmes run smoothly, safely and efficiently
- Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements and relevant legislation
- Deliver excellent customer service by responding promptly to enquiries, resolving complaints professionally and maintaining positive relationships
- Monitor the condition, cleanliness and presentation of the site to ensure facilities remain safe, well-maintained and fit for purpose
- Supervise the safe and effective operation of sports halls, gyms, meeting rooms and other facilities
- Act as the designated Duty Officer during emergencies, incidents and evacuations, following established procedures
- Manage facility bookings, activities, events and programmes to maximise utilisation
- Ensure appropriate security measures and access control are maintained
- Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure documentation is up to date
- Support induction, training and development of staff, monitor performance and promote a positive, inclusive team culture
- Identify and implement opportunities to improve operational efficiency, customer satisfaction and service delivery
- Demonstrate excellent time management, punctuality, reliability and prioritisation of duties
- Maintain outstanding verbal and written communication with customers, colleagues, contractors and managers
- Work collaboratively with colleagues demonstrating professionalism, flexibility and commitment to high-quality service delivery

Experience
Competent in using a laptop/computer. Experience in a similar operational or supervisory role is desirable but not essential.

About you
Good time management skills, strong communication and teamwork abilities, excellent customer service skills, and effective problem-solving capabilities. You should be reliable, proactive, and able to work independently while maintaining a positive and inclusive team approach.

Qualifications
First Aid qualification is desirable. This role is subject to safer recruitment practices including satisfactory employment references, CIFAS identity checks, declaration of interest, and a DBS check. Fluency in spoken English is required to effectively perform the role. Candidates must hold UK work authorisation that does not require sponsorship.