Location
Westway Information Centre, Kensington & Chelsea Citizens Advice, London

Hours
Full Time (details not specified)

Salary
£53,076 per annum

About the Role
Lead vital employment and financial welfare services to build long-term resilience across our local communities. As the Employment & Financial Welfare Team Manager, you will lead services that build financial resilience and create lasting employment opportunities for residents.

You will be based in the Borough for three days a week, playing a key role in serving the local community. Whether working on the frontline or behind the scenes, you will be part of a dedicated team making a real difference to residents’ lives.

Your role balances operational management with strategic project oversight to strengthen financial stability and skills across the borough. You will lead and support a team of advisers, managing casework, performance, risk, and compliance with care and clarity.

A key responsibility includes coordinating targeted campaigns using Low-Income Family Tracker (LIFT) data to identify households at risk, preventing homelessness and tackling inequality before crisis hits. You will also oversee developers’ Section 106 commitments to ensure local residents gain access to training, apprenticeships, and quality job opportunities generated by local developments.

Alongside managing ongoing welfare reform initiatives, you will drive resident engagement through projects such as the Career Zone Portal and community outreach. Working closely with teams across Housing, Economy, and Learning—as well as voluntary organisations and government departments—you will deliver joined-up, responsive services rooted in care and competence.

Interviews will be held in person at Kensington Town Hall week commencing 12th October 2026.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer, ensuring an inclusive and accessible recruitment process. We also maintain fair, transparent, and consistent pay practices with annual salary increases and agreed cost of living pay rises.

Experience
Proven experience managing an employment and income-maximisation function within a housing or community environment. At least two years’ experience managing and motivating teams through reflective supervision and staff development. Track record of running multi-stakeholder projects, managing budgets, and using data analysis to monitor performance and drive continuous service improvement. Confident in partnership working, GDPR-compliant case management, and delivering training to diverse audiences.

About you
Empathetic, resilient, adaptable, with clear communication skills and sound judgement. Committed to equality and the core values of putting communities first, acting with integrity, showing respect, and working together. Able to manage complex welfare reform and data-led campaigns with a proactive and solutions-focused mindset.

Qualifications
Specific qualifications are not detailed, but a strong commitment to professional development and continuous learning is expected.