Location
Westway Information Centre, Kensington & Chelsea Citizens Advice

Hours
Fixed term, 2 years. Based in the Borough four days a week.

Salary
Competitive salary with annual increments and cost of living pay awards. Starting salary normally at minimum of pay scale, with potential for higher starting salary for exceptional candidates.

About the Role
Modernise our public safety network and build a safer, more resilient borough for our community. As CCTV Programme Manager, you will lead the transformation of Kensington and Chelsea’s public safety CCTV network, upgrading critical infrastructure and ensuring public spaces remain safe and secure for all residents.

This role involves leading the strategic transformation of the CCTV service, ensuring network infrastructure, fibre systems, and technology are modern, cost-effective, and future-proof. You will oversee all operational workstreams, manage public realm budgets, and maintain effective partnerships with the CCTV Control Room Service.

Key responsibilities include reviewing and upgrading camera assets borough-wide, coordinating Neighbourhood Community Infrastructure Levy investments, and actively monitoring service providers to ensure contractual standards are met.

You will work closely with residents, elected members, police partners, and internal teams to deliver community safety priorities with care, competence, and fairness. Chairing resident-led advisory groups and providing expert technical guidance to senior leadership will be a vital part of your role, ensuring community voices shape how public spaces are protected.

This is a unique opportunity to build and shape a service from the ground up, supported by a committed community safety team and strong control centre partnerships. You will have the chance to drive visible change through your technical expertise in a high-scrutiny, political environment.

Professional development, flexible working options, continuous learning, and support will be provided to help you lead with confidence and deliver practical safety improvements that tackle anti-social behaviour and safeguard residents across Kensington and Chelsea.

Experience
Professional knowledge of CCTV management standards equivalent to BTEC Level 4 in Managing CCTV Control Rooms.
Extensive technical and operational experience with public space CCTV systems.
In-depth understanding of relevant legislation including the Data Protection Act, UK GDPR, and RIPA.
Proven experience in risk management, contract negotiation, budget oversight, and managing complex projects at pace.
Strong analytical skills and excellent communication abilities to negotiate effectively, solve operational challenges, and build trusted relationships with partners and councillors.

About you
A collaborative, resident-focused professional dedicated to delivering high-quality safety infrastructure with integrity, care, and transparency.
Committed to working in partnership with residents, elected members, police, and internal teams to enhance community safety.
Resilient and adaptable, able to lead transformation within a high-scrutiny, political environment.
Passionate about innovation and building resident trust through transparent and effective safety solutions.

Qualifications
BTEC Level 4 or equivalent in Managing CCTV Control Rooms or relevant professional qualification.
Demonstrable knowledge of CCTV technology, public safety legislation, and operational standards.