What we’re looking for: Do you have previous experience working as a Field Engineer or Service Desk Analyst? Do you have a broad technical understanding of a range of technologies for example Windows/IOS/Android/Microsoft Office/Citrix/Thin Client/Mitel? Are you passionate about driving service excellence and good customer experience? Have you worked in an ITIL environment before or hold an ITIL v3 qualification? Collaborative environments and working together with other teams are something you enjoy as part of your day-to-day job? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a End User Computing Field Engineer on a Permanent basis covering our services around the Bedfordshire and Hertfordshire area. A bit about the role: As a End User Computing Field Engineer, you will be providing 2nd line technical support to the first line team where necessary and acting as an escalation point. You will work on projects to facilitate the smooth transition of new systems in the Operations team. You will resolve complex queries, issues, and requests to customer satisfaction. Working within the IT Field Engineering team, and wider support teams such as the IT Service Desk, 2nd Line and Infrastructure teams you will respond to Incidents and Service Request’s raised in the ITSM tool. Some of the key results for the role include: Ensuring all incidents and Service Requests assigned to the team meet their service level agreements. Requests are escalated to the relevant teams and managed end to end. Adopting, developing and enhancing best practice in all routine operations. Ensuring that customer satisfaction is continuously met for all Incidents and Service Requests that are owned by you and your team. Excellent feedback from customers. Work and services are delivered to completion and out of hours or on call out is utilised when necessary. This role will require a UK driver’s licence and access to a vehicle as this is a field-based role around the Bedfordshire and Hertfordshire home counties. There will also be a requirement to cover other field-based locations across the Trust when required. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of End User Computing Field Engineer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'[email protected], Talent Specialist and one of our team will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.