Location
North Middlesex University Hospital, Edmonton

Hours
Full Time (hours to be confirmed)

Salary
£30,142 per annum

About the Role
As an Endoscopy Receptionist, you will be the first face-to-face contact for patients attending the department. You will undertake reception duties, welcoming patients and responding to queries with compassion, gratitude, and positive body language. Your role includes checking patient demographics and contact details during all encounters, both face-to-face and non-face-to-face. You will manage telephone queries efficiently and assist the Outpatient Department (OPD) contact centre as required. Booking and rescheduling patient appointments according to clinical outcomes will be a key responsibility, alongside flagging any challenges or capacity issues to your line manager. You will respond to appointment-related emails and assist with booking additional patient services such as transport and internal or external link workers. You will be responsible for the timely processing and distribution of all incoming correspondence related to patient appointment administration, ensuring all health records are prepared to departmental standards. Using the hospital PAS system (Careflow), you will ensure accurate data recording, check clinic and appointment correspondence for completeness and accuracy, and escalate any issues. You will support Patient Pathway Coordinators by ensuring healthcare notes and diagnostic results are available for clinic sessions. Handling straightforward queries and escalating complex ones appropriately will be part of your duties. Additionally, you will take comprehensive messages for team members and attempt to resolve complaints from patients, primary care, and staff, referring to senior admin staff when necessary.

Experience
Previous experience in a reception or administrative role within a healthcare setting is desirable but not essential. Experience in customer service and handling patient enquiries is advantageous.

About you
You should be compassionate, patient-focused, and able to communicate effectively with patients and colleagues at all levels. Strong organisational skills, attention to detail, and the ability to work efficiently under pressure are essential. You must be able to handle sensitive information confidentially and demonstrate a proactive approach to problem-solving and teamwork.

Qualifications
No specific qualifications are required; however, proficiency in IT systems and a good standard of literacy and numeracy are important. Training will be provided to use the hospital PAS system (Careflow) and other relevant software.