Location
North Middlesex University Hospital, Sterling Way, London

Hours
Full Time (hours not specified)

Salary
£30,630 per annum

About the Role
The post holder will provide comprehensive administrative and patient coordination support to the multidisciplinary Specialist Palliative Care Team across North Middlesex University Hospital and associated services. This role is essential in ensuring the efficient operation of the service by managing administrative processes, coordinating referrals, maintaining accurate records, and supporting communication between healthcare professionals, patients, carers, and external organisations. The post holder will work independently, prioritising workload effectively while maintaining high standards of accuracy, confidentiality, and professionalism. Key responsibilities include providing high-quality administrative support, acting as the first point of contact for enquiries, managing correspondence, organising meetings, and maintaining efficient filing systems in line with Trust policies and information governance requirements. The role also involves coordinating patient referrals using electronic systems, liaising with internal and external stakeholders, supporting multidisciplinary meetings, maintaining data quality, and contributing to continuous service improvement and office management.

Experience
Experience in administrative roles within healthcare or similar environments is desirable. Proven ability to manage multiple tasks independently and prioritise workload effectively.

About you
Professional, organised, and able to work independently with good judgement and initiative. Excellent communication skills, both written and verbal, with the ability to liaise sensitively and diplomatically with patients, carers, healthcare professionals, and external organisations. Strong attention to detail and commitment to maintaining confidentiality and data protection standards. Flexible and adaptable to service needs, with a positive attitude towards continuous improvement and teamwork.

Qualifications
Relevant administrative or secretarial qualifications are advantageous but not essential. Commitment to undertake mandatory training and personal development activities as required by the Trust.