What we’re looking for: Experience in Estate Services Management with the drive to continually improve customer satisfaction, offering a reliable and empathetic service to internal and external customers. An energetic and inspiring leader and manager, with a proven track record of delivering excellent Estate Services, delivering tangible outcomes for a diverse range of customers. A considered, intelligent approach to leading and implementing change, with high attention to detail and consideration of customer and employee engagement and the broader organisation. To provide leadership, direction and support to the local Estate Services Team, setting and maintaining a culture of high performing customer focused service, team working and pace setting when necessary You will be H&S focused to keep your Team, colleagues and customers safe. Here at Peabody, we currently have two great opportunities for an Estate Services Area Manager to join us on a Permanent basis within our Houghton Regis area. As an Estates Service Area Manager, you will be reporting to the Head of Estate Services in your area and play a crucial role in the delivery of exceptional communal services and delivery of Peabody’s customer services ambition. You will be responsible for ensuring that the team works together to provide a seamless Estate Services service to local service charge paying customers, including but not limited to, managing all communal cleaning and gardening services, managing H&S within the team, continually monitoring and managing team performance and reporting regularly on targets, objectives and performance. A bit about the role: Be accountable for the delivery of our in-house Estate Services which includes but isn’t limited to Caretaking, Cleaning, Gardening and waste management within a defined geographical area whilst working with your peers to support the wider service delivery. Contribute to the continuous improvement of services by taking the lead on projects and ongoing tasks on behalf of the Head of Service. You will know the strengths and areas to improve on within your team, setting improvement plans where needed and sharing successes and best practice across the organisation. This role will require a Basic DBS check and a UK driver’s licence. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal Are you ready to apply? Interview date - Week commencing 11th March. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Estate Services Area Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to [email protected] and one of our team will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.