Location
London Borough of Haringey, N22 7TR

Hours
36 hours per week

Salary
PO1 (£41,511 – £43,449)

About the Role
We are seeking a proactive and motivated Estate Services Team Leader to lead a team of Estate Services Operatives responsible for delivering high-quality caretaking and cleaning services across our housing estates and supported housing schemes. In this varied role, you will plan and coordinate daily work programmes, monitor service standards, carry out estate inspections and ensure residents enjoy a clean, safe and welcoming environment. You will also oversee budgets for equipment and materials, manage contractor performance, investigate service issues and respond to customer enquiries and complaints in a professional and customer-focused manner. Based on operational needs, you may also be required to support borough-wide emergency responses and provide cover for colleagues during periods of absence.

About the Team
Our Housing Operations team is committed to delivering excellent estate services that make a real difference to residents’ daily lives. Working closely with Neighbourhood Managers, residents, contractors and a range of council services, the team takes pride in maintaining high standards across our estates. As a Team Leader, you will play a key role in motivating staff, supporting their development, monitoring performance and fostering a culture of accountability, customer care and continuous improvement. This is an opportunity to join a collaborative team where your leadership will directly contribute to improving local communities and enhancing residents’ experiences.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of up to 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Experience
Experience supervising or managing staff is essential. A strong understanding of cleaning methods, materials and equipment is required. Experience of training staff, knowledge of repairs reporting and relevant cleaning qualifications or training would be advantageous.

About You
You will be an excellent communicator able to build positive relationships with residents, colleagues and contractors. Confident in producing letters, reports and other written communications. Strong organisational skills with the ability to prioritise workloads effectively and work independently using your own initiative. Good working knowledge of IT systems and sound numeracy skills. A strong understanding of Health & Safety requirements, a commitment to equality, diversity and inclusion and a passion for delivering outstanding customer service. A full driving licence and access to a vehicle is essential for this role.

Qualifications
Relevant cleaning qualifications or training would be advantageous but are not essential.