Location
Newham Dockside, London Borough of Newham

Hours
14.4 hours per week (Thursday and Friday) with start and finish times varying as part of a rota system to ensure service coverage between 7:00am and 5:00pm

Salary
£33,609 - £35,109 per annum (pro rata)

Contract
Fixed Term for 24 Months

About the Role
Join our busy and customer-focused Building Services team as a part-time Facilities Officer at Newham Dockside. This varied and rewarding role involves supporting the day-to-day operation of one of the Council's key corporate buildings. As the first point of contact for visitors, residents, contractors, tenants and colleagues, you will provide a professional, friendly and welcoming presence while helping to ensure the building operates safely, efficiently and effectively.

This is a fully site-based role and an excellent opportunity for someone looking to develop their career within facilities management, customer services, or local government.

Key responsibilities include:
- Acting as the first point of contact for all building users and visitors
- Providing a professional, friendly and welcoming reception service
- Delivering excellent customer service and resolving enquiries at the first point of contact wherever possible
- Undertaking routine building inspections and reporting issues
- Supporting the effective operation of building facilities and services
- Carrying out general administrative duties
- Using a range of IT systems, including bespoke facilities management and ID card systems
- Supporting health and safety compliance activities
- Undertaking Fire Warden duties
- Working collaboratively with colleagues, contractors and tenants to maintain a safe, secure and welcoming environment

Experience
Previous facilities management experience is not essential. We welcome applications from candidates who can demonstrate the right personal qualities and a commitment to delivering outstanding customer service. Training will be provided for the successful candidate.

About you
- Enthusiastic, approachable and resilient individual who enjoys working with people
- Excellent interpersonal and communication skills
- Strong customer focus and a genuine desire to help others
- Ability to remain calm and professional under pressure
- Solution-focused approach with confidence to take ownership of issues and see them through to resolution
- Good working knowledge of Council services and ability to direct customers to the most appropriate service area
- Good IT skills and ability to learn bespoke systems
- Ability to learn administrative tasks and develop strong organisational and administration skills
- Ability to build and maintain positive working relationships with colleagues at all levels
- Ability to work effectively as part of a team
- Friendly, warm and approachable manner
- Resilience and ability to deal with routine, sensitive and challenging situations professionally