Location
Central London

Hours
Flexible approach to work including travel, early starts, evening work, overnight stays, and additional or varied hours as required to meet business and client needs.

Salary
£35,000 per annum

About the Role
The Field Operations Manager is responsible for overseeing multiple hotel support service sites to ensure operational excellence, client satisfaction, and profitability. This role involves leading Head Housekeepers and site teams, maintaining consistent standards, ensuring compliance with company policies and external regulations, and achieving financial and operational objectives. The position requires a hands-on management style combined with strong leadership to deliver exceptional housekeeping and client services across up to twenty site locations depending on complexity. Key responsibilities include managing day-to-day operations, acting as the immediate point of contact for operational issues, maintaining a visible presence across sites, and ensuring health and safety compliance. The role also involves commercial oversight such as budget management, contract execution, and identifying business opportunities, alongside business responsibilities like process improvement, resource planning, client complaint handling, and contract performance monitoring. The successful candidate will work closely with cross-functional teams and sub-contractors to drive continuous improvement and maintain high standards of service delivery.

Experience
- Proven experience managing multi-site operations within hospitality or a similar industry.
- Demonstrated success leading large teams and achieving operational performance targets.

About you
- Strong leadership, coaching, and mentoring skills.
- Excellent communication and relationship management abilities.
- Advanced organisational and time management skills.
- Analytical mindset with a focus on results and continuous improvement.
- Ability to work confidentially and with integrity.
- Ability to thrive in a fast-paced environment and deliver results under pressure.
- Flexible approach to work including travel and overnight stays as required.
- Willingness to provide operational coverage at additional sites when reasonably required.

Qualifications
- Full UK Driving Licence (essential due to travel requirements).
- Ability to travel regularly and at short notice to multiple sites as part of normal duties.