Location
London

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, supports more than 200 hotels nationwide. We deliver premium cleaning services, including cleaning over 10,000 rooms daily across hotels, apartments, leisure facilities, public areas, and corporate offices. We are committed to sustainability through partnerships with ICE UK and Abbe Ltd to reduce our carbon footprint while maintaining high-quality service.

As a Room Attendant, you will play a vital role in maintaining impeccable cleanliness standards to enhance guest satisfaction. Working in a fast-paced environment, you will ensure guest rooms are clean, tidy, and welcoming, consistently delivering the highest standards of hygiene and service.

Key Responsibilities
- Clean and tidy guest rooms to established standards
- Change bed linens, replace towels, empty trash bins, and restock amenities
- Dust furniture, vacuum carpets, and clean mirrors
- Sanitize surfaces thoroughly for hygiene maintenance
- Maintain stock levels of cleaning supplies and toiletries
- Promptly report any maintenance issues or damages
- Follow supervisor instructions and adhere to safety protocols
- Ensure the security of guest rooms and guest privacy
- Provide professional and respectful service to guests and respond promptly to their requests

Company Benefits
- Up to 28 days paid holidays
- Permanent role with flexible working hours to suit your lifestyle
- Standard working hours 25+ per week; contracted hours can be negotiated and guaranteed
- Free lunch on duty (site dependent)
- Full on-site training provided
- Salary finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management skills and attention to detail
- Flexible and willing to learn with a positive ‘Can Do’ attitude
- Adaptable to organisational needs and able to prioritise and multi-task
- Committed to providing excellent customer service
- Self-motivated, accountable, and able to work confidentially with integrity
- Able to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different and/or additional hours from those previously notified and carry out additional reasonable tasks to meet the needs of the company and its clients.