Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
We are seeking an exceptional Finance Assistant to join the pre-opening team of Delano London. Reporting to the Director of Finance, you will support the hotel's financial operations by ensuring the accuracy, integrity, and timely processing of all revenue, receivables, and payables in accordance with Delano policies, brand standards, and regulatory requirements. This role encompasses Income Audit, Accounts Receivable, and Accounts Payable functions, playing a key role in maintaining accurate financial records, strengthening internal controls, and supporting efficient financial reporting.

Delano London, set to open in 2026, will fuse historic charm with contemporary luxury. The 67-key luxury retreat will blend soft minimalist design, generous living spaces, and park views to create a distinctive lifestyle destination where design, dining, nightlife, and wellbeing seamlessly converge.

Key Responsibilities:
Income Audit
- Ensure robust control of petty cash and hotel paid outs
- Audit and reconcile daily revenue from all hotel outlets (Rooms, Food & Beverage, Spa, etc.) to ensure accuracy and completeness
- Verify and post revenue journals and income summaries into the general ledger
- Ensure all credit card transactions are properly authorized and settled; investigate discrepancies
- Reconcile cash and bank deposits to ensure proper handling of funds
- Coordinate with departments to resolve billing discrepancies or posting errors
- Assist in preparation of daily and monthly financial reports and summaries
- Support internal and external audits by providing necessary documentation and analysis
- Maintain confidentiality and integrity of financial data at all times
- Assist with month-end closing processes, including journal entries and reconciliations
- Collaborate closely with Accounts Receivable and Night Audit teams to ensure smooth financial operations

Accounts Receivable
- Assist sales in establishing customer credit in line with Delano policies, including managing credit applications, reference checks, credit limits, and direct bill listings
- Generate and distribute accurate and timely invoices, statements, and billing schedules
- Respond promptly and professionally to customer inquiries regarding billing issues and payment terms
- Communicate customer disputes or payment delays to relevant departments for timely resolution
- Maintain an organized collection process including demand letters, monitoring returned checks and chargebacks, and follow-up calls
- Track and process bad debt write-offs in compliance with procedures and policies
- Monitor guest ledger, city ledger, advance deposit ledger, and related accounts to ensure proper internal controls
- Support front office and other departments with training and guidance on credit procedures
- Prepare and review financial reports related to accounts receivable aging, collections, and credit status
- Assist in audits by providing documentation and explanations
- Support balance sheet reconciliation

Accounts Payable
- Post, correct, and report accounts payables to ensure accurate and timely information
- Maintain accurate and controlled procedures for hotel expenditure
- Ensure timely disbursement of funds to suppliers while managing hotel cash flow
- Maintain suitable storage and archiving of all Accounts Payable documentation
- Respond efficiently to vendor inquiries and issues to maintain high customer satisfaction
- Analyze and maintain vendor communication including invoice processing, report preparation, payment monitoring, and statement verification
- Match invoices with purchase orders and receiving documents; investigate and resolve discrepancies
- Monitor compliance with Delano approval levels, expense reporting procedures, and policies
- Maintain purchase order systems (Adaco), including tracking open POs and managing discrepancies
- Prepare month-end AP accruals with correct supporting documentation
- Support balance sheet reconciliations

This role offers the opportunity to launch a visionary hospitality brand in London, join an innovative international group, and work in a creative and rewarding environment passionate about great hospitality experiences and brand building.

Experience
- Proficient in property management systems such as Opera, Micros, and financial software like SunSystems, Oracle, or similar
- Solid understanding of financial reporting, internal controls, and reconciliation procedures
- Working knowledge of applicable financial regulations, hotel compliance standards, and audit practices
- Strong analytical, organizational, and problem-solving skills with high attention to detail

About you
- Effective verbal and written communication skills to provide clear direction internally and externally
- Ability to remain calm and alert, especially during emergency situations
- Good judgment and decision-making skills, with the ability to revise procedures to accommodate unusual situations
- Team player who communicates accurate information and supports colleagues

Qualifications
- Relevant financial or accounting qualifications are advantageous but not explicitly required
- Demonstrated ability to maintain confidentiality and integrity of financial data
- Commitment to upholding company policies and procedures