Location
London

Hours
Flexible hours including breakfast, evenings, weekends and key hospitality moments

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

We are seeking an exceptional Host / Hostess to join the pre-opening team of Delano London. As one of the first and last people our guests meet at Lana Lusa, you'll set the tone for the experience with warmth, confidence and an instinctive understanding of how to make people feel recognised and welcome.

What you'll do:
- Welcome every guest warmly and confidently, creating a strong first impression from the moment they arrive.
- Manage reservations, walk-ins, waitlists and table allocations while balancing guest preferences with the flow of the restaurant.
- Use the reservation system accurately, maintaining clear guest profiles, notes, preferences and booking information.
- Recognise VIPs, regulars, celebrations and special requests and communicate relevant details to managers and the floor team.
- Manage telephone and in-person enquiries professionally and provide accurate information about menus, opening times and the wider Food & Beverage offer.
- Coordinate closely with the Restaurant Manager and floor team to understand table status, pacing and availability.
- Escort and seat guests with confidence and ensure menus and initial touchpoints are delivered smoothly.
- Handle waiting guests thoughtfully, keeping them informed and working with the team to minimise delays.
- Support guest feedback and service recovery by identifying concerns early and involving management when needed.
- Maintain the reception area, menus and guest-facing materials in immaculate condition.
- Support Rose Bar, Private Dining and other Food & Beverage reception needs when required.
- Follow guest privacy, data protection, Health & Safety and company procedures.

Experience
Previous host, reception or guest-facing experience in a premium restaurant, luxury hotel or high-quality hospitality environment.

About you
You are naturally warm, poised and confident and enjoy making people feel recognised rather than processed.
You are highly organised and can manage reservations, queues, phones and changing priorities without losing composure.
You communicate clearly and professionally in person and over the phone.
You are comfortable using reservation systems and learning guest preferences and operational details.
You have strong awareness of London's dining scene and a genuine interest in hospitality.
You are flexible to work breakfast, evenings, weekends and key hospitality moments.

Qualifications
Not explicitly stated, but a strong interest in hospitality and relevant experience is essential.