Location
London

Hours
Flexible hours including breakfast, evenings, weekends and key hospitality moments

Salary
Negotiable

About the Role
Delano London, opening in late 2026, brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Joining Delano London means being part of something from the very beginning, helping to shape the next chapter of an iconic brand alongside an ambitious and creative team.

We are seeking an exceptional Host / Hostess to join the pre-opening team of Delano London. As one of the first and last people our guests meet at Lana Lusa, you'll set the tone for the experience with warmth, confidence and an instinctive understanding of how to make people feel recognised and welcome. Your responsibilities will include welcoming guests warmly and confidently, managing reservations, walk-ins, waitlists and table allocations while balancing guest preferences with the flow of the restaurant. You will use the reservation system accurately, maintain clear guest profiles and communicate VIPs, regulars, celebrations and special requests to managers and the floor team.

You will professionally manage telephone and in-person enquiries, provide accurate information about menus, opening times and the wider Food & Beverage offer, and coordinate closely with the Restaurant Manager and floor team to understand table status, pacing and availability. Escorting and seating guests with confidence, ensuring menus and initial touchpoints are delivered smoothly, handling waiting guests thoughtfully, supporting guest feedback and service recovery, and maintaining the reception area and guest-facing materials in immaculate condition are also key parts of the role. Additionally, you will support Rose Bar, Private Dining and other Food & Beverage reception needs when required, while following guest privacy, data protection, Health & Safety and company procedures.

This is a unique opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style. You will join an innovative, fast-growing international group committed to building a global brand and creating venues that become neighbourhood favourites and destinations in their own right. Become part of a passionate team that brings together design, dining, nightlife and culture in a distinctly Delano way, with plenty of opportunity for development as the hotel and brand grow.

Experience
Previous host, reception or guest-facing experience in a premium restaurant, luxury hotel or high-quality hospitality environment is required.

About you
You are naturally warm, poised and confident, enjoying making people feel recognised rather than processed. You are highly organised and able to manage reservations, queues, phones and changing priorities without losing composure. You communicate clearly and professionally both in person and over the phone. You are comfortable using reservation systems and learning guest preferences and operational details. You have a strong awareness of London's dining scene and a genuine interest in hospitality. Flexibility to work breakfast, evenings, weekends and key hospitality moments is essential.

Qualifications
Not specifically stated, but a professional attitude, excellent communication skills and a passion for hospitality are expected.