Location
London

Hours
Flexible shifts across a 24-hour operation, including early mornings, nights, weekends and key hospitality moments

Salary
Negotiable

About the Role
Join the pre-opening team of Delano London, a new luxury hotel overlooking Kensington Gardens, bringing the spirit and heritage of the iconic Delano Miami Beach to London. As a Room Service Attendant, you will deliver food, drinks and thoughtful moments directly to guests' rooms, combining precision and discretion with warm, intuitive hospitality. Your responsibilities will include promptly and accurately delivering room service orders, setting up trays and trolleys beautifully, explaining dishes when appropriate, and ensuring guests have everything they need. You will build confident knowledge of menus, beverages, allergens and dietary requirements to answer questions and make recommendations. Proper use of hot boxes, trolleys and service equipment to maintain food quality and presentation is essential. You will coordinate closely with the order taker, culinary team and supervisors, communicating any delays or guest requests immediately. Follow-up tasks such as tray and trolley collection will be completed efficiently while respecting guest privacy. Additional duties include processing POS transactions, supporting VIP amenities, minibar or Private Dining tasks, maintaining equipment and service areas, and adhering to food safety, health & safety, security and guest privacy procedures. This is a unique opportunity to help shape the Food & Beverage experience of an iconic brand from day one, working within an innovative, fast-growing international group committed to creativity, culture and community.

Experience
Previous room service, waiting or luxury hotel experience is preferred, but a positive attitude and potential to succeed are equally valued.

About you
You are warm, discreet and confident entering guest rooms, understanding the importance of privacy and professionalism. You have excellent attention to detail and take pride in presentation and accuracy. Comfortable working independently while staying connected to the wider team, you communicate clearly, remain calm under pressure and respond positively to guest requests. Flexibility to work across a 24-hour operation including early mornings, nights, weekends and key hospitality moments is essential.

Qualifications
No formal qualifications are required; however, a commitment to delivering thoughtful, intuitive and genuinely warm hospitality is essential.