Location
London

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

As a Porter / Bell Attendant, you will be responsible for meeting, greeting, and assisting guests by transporting their luggage and items to and from their rooms in a courteous, timely, and professional manner. Your key responsibilities include greeting guests at the door and lobby, assisting and covering door staff during breaks, retrieving and delivering luggage, escorting guests to their rooms while explaining room facilities, promoting the hotel’s outlets such as the restaurant, bar, and spa, and ensuring all luggage is safely stored and accounted for. You will also deliver messages, packages, and fulfill various guest requests to ensure their comfort, maintain a clean and tidy luggage storage area, and provide knowledgeable and friendly service about the hotel, its services, events, and local happenings. Safe and efficient driving is also required.

Joining Delano London means being part of something from the very beginning, helping to shape the guest experience and working alongside an ambitious and creative team to create a hotel that feels distinctly Delano from day one.

Experience
Recent experience in a relevant role, preferably within an upscale or lifestyle brand hotel.

About you
Possess a gracious, friendly, and outgoing personality.
Ability to multitask and work effectively in a fast-paced environment with high attention to detail.
Maintain positive and productive working relationships with colleagues and other departments.
Ability to work independently and collaboratively to promote teamwork.
Excellent English skills; additional language abilities are preferred.
Full and clean driving licence required.
Provide gracious, attentive, and friendly service at all times.

Qualifications
Relevant hospitality experience preferred but not mandatory.
Full and clean driving licence is essential.