Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Under the general guidance of the Executive Housekeeper, the Assistant Housekeeping Manager will assist in leading housekeeping functions from both an operational and strategic perspective, ensuring exceptional standards across guest rooms, public areas and back-of-house spaces, while building and developing a high-performing team. As a pre-opening position, there will also be a strong focus on establishing processes, implementing brand standards, driving efficiencies and working closely with key stakeholders across the property to deliver a seamless luxury guest experience.

Your Key Responsibilities
To maintain, direct and develop the highest standards of cleanliness in the rooms, social and wellness areas and colleagues’ facilities. To maintain and direct inspection of all areas of the property in accordance with standards. To work closely with the Executive Housekeeper and the team to develop a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department. To look for ways to improve how we do things here, know how to make this happen and who to talk to. To ensure that housekeeping daily section areas are prepared and completed and a luxury individually tailored guest experience delivered to our guests every day. To oversee the issue of all housekeeping equipment ensuring strict control and security procedures are always maintained. To plan and control periodical preventative cleaning, weekly/monthly project schedules of apartments, public and back of house areas and ensure they are executed in a timely and efficient manner. To maintain a current and thorough knowledge of all systems (Opera, Unifocus, Adaco, Fourth Hospitality, LQA, H&S system). To chair the daily departmental briefings and participate in housekeeping team meetings. To ensure the team are well informed and understand the vision for the team and company, engaging with them regularly and encouraging feedback in a positive way. To listen to and act on feedback. To meet with VIP and long stay guests to introduce housekeeping services available and to agree any additional housekeeping requirements. To ensure all guest queries and complaints are dealt with within the same day and that the Executive Housekeeper, Rooms Director and General Manager are informed. To ensure that induction and training of new colleagues and agency team members has been carried out and that they are fully aware of the standards of performance, including health and safety requirements. To undertake on the job training with colleagues in order to maintain standards. To assist the Executive Housekeeper with the preparation and undertaking of colleague appraisals. To manage day to day performance standards, know how to get the best from the team. To assist the Executive Housekeeper with team development plans, identifying training needs and increasing team engagement. To maintain adequate supplies of all stock and conduct stock takes of operating supplies and equipment (e.g. linen, cleaning supplies, guest amenities etc.). To ensure proper storage of OSE and FFE. To assist the Executive Housekeeper with all housekeeping related orders while effectively managing costs and resources in area of accountability. To assist in month end reports, P&L reports, forecasting and budgeting process. To assist the Executive Housekeeper in producing departmental rotas. To liaise with contractors as and when necessary. To ensure that any security issues are brought to the attention of the Executive Housekeeper, Rooms Director and General Manager. To ensure the team comply with all relevant internal rules, policy and standard operating procedures, including those relating to Health and Safety, Data Protection etc. To contribute fully as a member of the company’s management team. To demonstrate effective interdepartmental cooperation by leading as example.

Experience
2 or more years’ experience in a management role within a housekeeping department in a luxury hotel. Proven ability to manage a diverse team including some experience of performance management principles. Proven team leader with a high level of energy and motivation and a proven track record of living the company's values.

About you
Strong attention to detail. Confident communication skills internally and externally. Strong organisation skills including the ability to prioritise workload of self and others. Good commercial awareness including the ability to plan and work within an agreed budget. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Maintain positive and productive working relationships with other team members and departments. Ability to work independently and to partner with others to promote an environment of teamwork. Must be able to stand or walk a minimum eight-hour shift. Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary. Must have excellent communication skills and be able to read, write, speak and understand English. Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Qualifications
High School Diploma or equivalent required. Bachelor's Degree preferred. An intermediate to proficient understanding of computer systems such as Opera Cloud, Unifocus Property Management System, Adaco, Fourth Hospitality, Outlook and Microsoft Word, Excel and Outlook.