Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Under the general guidance of the Executive Housekeeper, the Assistant Housekeeping Manager will assist in leading housekeeping functions from both an operational and strategic perspective, ensuring exceptional standards across guest rooms, public areas and back-of-house spaces, while building and developing a high-performing team. As a pre-opening position, there will also be a strong focus on establishing processes, implementing brand standards, driving efficiencies and working closely with key stakeholders across the property to deliver a seamless luxury guest experience.

Your Key Responsibilities
To maintain, direct and develop the highest standards of cleanliness in the rooms, social and wellness areas and colleagues’ facilities
To maintain and direct inspection of all areas of the property in accordance with standards
To work closely with the Executive Housekeeper and team to develop a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department
To look for ways to improve how we do things here, know how to make this happen and who to talk to
To ensure that housekeeping daily section areas are prepared and completed and a luxury individually tailored guest experience delivered to our guests every day
To oversee the issue of all housekeeping equipment ensuring the strict control and security procedures are always maintained
To plan and control periodical preventative cleaning, weekly/monthly project schedules of apartments, public and back of house areas and ensure they are executed in a timely and efficient manner
To maintain a current and thorough knowledge of all systems (Opera, Unifocus, Adaco, Fourth Hospitality, LQA, H&S system)
To chair the daily departmental briefings and participate in housekeeping team meetings
To ensure the team are well informed and understand the vision for the team and company, engaging with them regularly and encouraging feedback in a positive way
To listen to and act on feedback
To meet with VIP and long stay guests to introduce housekeeping services available and to agree any additional housekeeping requirements
To ensure all guest queries and complaints are dealt with within the same day and that the Executive Housekeeper, Rooms Director and General Manager are informed
To ensure that induction and training of new colleagues and agency team members has been carried out and that they are fully aware of the standards of performance, including health and safety requirements
To undertake on the job training with colleagues in order to maintain standards
To assist the Executive Housekeeper with the preparation and undertaking of colleague appraisals
To manage day to day performance standards and know how to get the best from the team
To assist the Executive Housekeeper with team development plans, identifying training needs and increasing team engagement
To maintain adequate supplies of all stock and conduct stock takes of operating supplies and equipment (e.g. linen, cleaning supplies, guest amenities)
To ensure proper storage of OSE and FFE
To assist the Executive Housekeeper with all housekeeping related orders while effectively managing costs and resources in area of accountability
To assist in month end reports, P&L reports, forecasting and budgeting process
To assist the Executive Housekeeper in producing departmental rotas
To liaise with contractors as necessary
To ensure that any security issues are brought to the attention of Executive Housekeeper, Rooms Director and General Manager
To ensure the team comply with all relevant internal rules, policies and standard operating procedures, including those relating to Health and Safety and Data Protection
To contribute fully as a member of the company’s management team
To demonstrate effective interdepartmental cooperation by leading as example

Experience
2 or more years’ experience in a management role within a housekeeping department in a luxury hotel
Proven ability to manage a diverse team including some experience of performance management principles
Proven team leader with a high level of energy and motivation and a proven track record of living the company's values
Experience responding to basic guest queries and complaints

About You
Strong attention to detail
Confident communication skills internally and externally
Strong organisation skills including the ability to prioritise workload of self and others
Good commercial awareness including the ability to plan and work within an agreed budget
Ability to multitask, work in a fast-paced environment and maintain high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary
Must have excellent communication skills and be able to read, write, speak and understand English
Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Qualifications
High School Diploma or equivalent required. Bachelor's Degree preferred
An intermediate to proficient understanding of computer systems such as Opera Cloud, Unifocus Property Management System, Adaco, Fourth Hospitality, Outlook, Microsoft Word and Excel